Why do my AirPods Pro 2 keep disconnecting?

Hi there carlosey,

If these AirPods Pro are disconnecting unexpectedly, these steps from If your AirPods won't connect can help resolve what's happening:

If you can't connect to your iPhone, iPad, or iPod touch

1. Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.

2. Put both AirPods in the charging case and make sure that both AirPods are charging.

3. To make sure that Bluetooth is on, go to Settings > Bluetooth.

4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.

5. Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.

6. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.

7. Follow the steps on the screen of your iPhone, iPad, or iPod touch.

8. Test your AirPods. If you still can't connect, reset your AirPods.

If this continues after looking over that, also happens in multiple locations and while connected to multiple devices, then Apple Support would be the best equipped to look into this further. Contact them here: Contact - Official Apple Support

Cheers!

I was experiencing this it would constantly be disconnecting and reconnecting one air pod. Whether I was listening to music, watching YouTube, or on social media apps. I tried many things, but the only thing that worked was turning off automatic ear detection. It had completely solved my problem. I think the AirPods have a hard time determining if it actually in your ear or not. So just turn it off

After having the same issue (AirPods disconnecting after a few minutes from calls), I realized that my issue was ONLY happening when the microphone from my AirPods was active (FaceTime, Zoom, WebEx). But when I was listening to music or a TV show on Apple TV, I was staying connected until the battery died. That led me to think it has something to do with the mic in the AirPods. Note: I took them to Apple and they ran diagnostics and didn’t find any HW defect and the AirPods were up to date with the firmware.

Back to the mic. There is a setting in the Bluetooth settings of your AirPods that lets you set the microphone of your device on the left, right or “auto”. By default it’s on auto. So, I ran a test on a dummy conf call and set my mic on the left AirPod. It never disconnected. Then I switched it to the right AirPod and it immediately disconnected. I then did the same thing from right to left and same behavior.

So, now, as a workaround, I just set the mic on one of the AirPods (I do not use auto), and the disconnect issue disappeared.

Apple still has to figure out why switching the mic from one AP to the other causes the disconnect (I contacted them and will jump on a call with them to discuss tomorrow), but at least I can use my AP again in meetings!

I hope that helps other folks here with that issue!

turning off automatic ear detection. somehow helped. will continue to observe.

My Apple AirPods Pro (first generation) kept continually disconnecting for weeks then connecting and

immediately disconnecting. One one the brief moments they connected I was able to go into the settings and turn off ‘Automatic Ear Detection' and for the first time in a long they connected. Dont know if it is a permanent fix, we'll see at the gym tomorrow.

So, I disabled Personalized Spatial Audio and now it seems to work okay. Hopefully it stays that way

Solution time 🤞

i have got my pro 2 since January, and got a lot of disconnect issues.

in may I got them replaces within the quarantine- but still not working.

so!

last week, I spend some time to try to fix this.

iphone - go to general - Reset IPhone.

First I reset all network settings, without any help.

second I reset all locations and anonymity settings, without help.

then I did a complete factory default restore of my IPhone XS Max - now it is one week since last headset issue.

Did turning off Auto Ear Detection help?

Hi All,

Just wanted to share a quick tip for those experiencing random disconnections of AirPods Pro with their iPad. If you're having issues while using streaming apps (like Netflix, Prime Video, YouTube), try this:

1. Go to "Settings" > "Privacy" > "Bluetooth" on your iPad.
2. Turn off Bluetooth access for the apps in question.

This simple step solved my disconnection problems. It might not work for everyone, but if you're facing the same issue, it's worth a shot!

My AirPods Pro 2 keep disconnecting from my iPhone 11 Pro for a couple of seconds before reconnecting a few times per hour. I have tried all the suggested fixes, including resetting network settings, forgetting device, updating firmware, updating software, changing ear tip sizes, etc. I have been to the Genius Bar a few times, and eventually used my AppleCare coverage to get replacements for both my iPhone 11 Pro and AirPods Pro 2. The problem is still happening. My unfortunate conclusion is that this is either a software or hardware bug specific in the AirPod 2 Pro design that Apple still has not acknowledged. I never had this issue with my first gen Airpods Pro. Very disappointed and frustrated with Apple over this.

This was happening with the first gen APP's. Still happening with the APP2's. Very frustrating. Sometimes I'll have a workout without any issues, with noise cancellation and spatial audio active. Other times, it skips the song like it's a scratched CD in an old player, skipping constantly, sometimes 2-3 times in one second, sometimes completely disconnecting in one ear and playing just fine in the other with noise cancellation STILL active. Turning on and off noise cancellation/spatial audio rarely helps. It seems like the Pods have to be in just the right mood to work correctly. I shouldn't have to completely reconnect a device just to get it to work for a few days.

Many users are frustrated with their airpods pro 2 disconnecting from their devices. They blame Apple, but these are technical issues that can be easily solved. There are various reasons for airpods disconnection, and each one has a different solution. Here are some common solutions:

• Restart your iPhone, iPad, or Mac
• Disable automatic switching between devices
• Turn Bluetooth on and off
• Pair your airpods again with your device
• Disable automatic ear detection
• Reset your iOS device’s network settings
• Update your iPhone, iPad, or Mac
• Update the firmware on your airpods
• Reset your airpods

I cannot explain each solution in detail here since these are detailed steps and I can't type this much, so you can visit a guide like this which I have found very helpful 9 Proven Ways to Fix Airpods Pro 2 Keep Disconnecting and follow the steps. I hope this will solve your issue. I suggest you research the issue on Google first, and then ask here if you need more help

I have the AirPods Pro. 2. As Well.

when unlocking my Iphone, and Connect the AirPods i Can Call and listig to Music without issues. When I then press lock button on the phone, and tries to answer an incoming call, the AirPods disconnects for 16-18 sec. and then reconnects.

This sequence of actions is meant to be used if "If you can't connect to your iPhone, iPad, or iPod touch" and does not prevent disconnection of already connected airpod pro 2 from an iphone -- the steps help with the reconnect, but the point of this thread is the issue of disconnection of already connected APP2 from a device.

This disconnection issue continues to occur after the recent firmware upgrade. This is quite frustrating when on a phone call as there is no warning that it's happening and you lose both sides of the conversation -- the iphone speaker does not automatically take over -- so if you don't notice the person on the other end of the call may hang up as they think you've disconnected.

The APP2 connection failure issue should not be happening in the first place -- Apple should fix the issue.

As an update to my previous post, I am still experiencing frequent and random disconnections between my iphone and airpods pro 2. In addition, when I make phone calls with these airpods pro 2, people constantly complain I sound either muffled, static, etc. That is despite getting them replaced at the Apple store and making sure firmware and iOS are current. I have changed and experimented with all the settings that everyone has already discussed on this and other threads, although doing so should never be necessary for a good product.

My resolution is this: I am now using my old Airpods Pro 1. They work well, despite the reduced battery life and inability to adjust volume from the airpod. I am disappointed that Apple does not officially admit to a problem with the Airpods Pro 2, despite all the comments from users online. I will not consider upgrading to a next gen Apple Airpod in the future until Apple admits to this problem and offers a credit for the $$ we all paid to them for the privilege of dealing with all these disconnection and poor phone call voice quality issues.

Does anyone have any experience with using the Sony WF-1000XM4 earbuds with their iPhone?