Why do my AirPods Pro 2 keep disconnecting?

I bought my wife new AirPods Pro 2 for Christmas and they constantly disconnect when listening to music or watching videos. It will show as connected, yet no sound comes through. Happens randomly but constantly. Help please, too expensive to have these many issues…

Posted on Jan 11, 2023 6:25 AM

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Posted on Jan 28, 2024 5:33 PM

Many users are frustrated with their airpods pro 2 disconnecting from their devices. They blame Apple, but these are technical issues that can be easily solved. There are various reasons for airpods disconnection, and each one has a different solution. Here are some common solutions:


  • Restart your iPhone, iPad, or Mac
  • Disable automatic switching between devices
  • Turn Bluetooth on and off
  • Pair your airpods again with your device
  • Disable automatic ear detection
  • Reset your iOS device’s network settings
  • Update your iPhone, iPad, or Mac
  • Update the firmware on your airpods
  • Reset your airpods


I cannot explain each solution in detail here since these are detailed steps and I can't type this much, so you can visit a guide like this which I have found very helpful 9 Proven Ways to Fix Airpods Pro 2 Keep Disconnecting and follow the steps. I hope this will solve your issue. I suggest you research the issue on Google first, and then ask here if you need more help

60 replies

Dec 5, 2023 10:57 AM in response to carlosey

An update from my experience: I took the AirPods 2nd Gen into an Apple Store. They had to ship the Pods elsewhere for further testing. I'm having trouble locating the ticket that says exactly what they replaced, but they did replace a part in each Pod and sent them back to me. While they worked fine for the first week or so, I still get the same issue: music will randomly cut and be choppy separately in each Pod, sometimes a Pod completely disconnecting while the other continues to play, to the point it's unusable. Apple's advice to me was the same, bring the Pods back to the Apple Store, they may send them off for further testing, and IF they can replicate the issue they MIGHT replace a part. I have not heard anything about an entirely replaced product or any other solution.


Long story short, the AirPods Gen 2 are borderline unusable in my experience.

Mar 14, 2024 3:03 PM in response to Solutions_to_Apple

This post is garbage, just general “is it plugged in” type advice. I’ve done all of these things, and I’m still having constant disconnects. This suddenly started happening after YEARS without any issues at all. Apple pooched some code around the I’m sure very complicated Bluetooth handling that causes this to start happening, and I find the lack of any clear and direct response from Apple a little appalling.

Jul 2, 2023 7:07 AM in response to andBananas

I bought my AirPods2 in March and did not start having issues until May after the updates. I have a iPhone 12 and the calls will disconnect on transparency mode, my voice is now muffled if I switch to noise cancellation, and in mid-streaming of videos or music it will switch to speaker mode on my phone. It is now becoming more frequent the more I use the AirPods.

Aug 22, 2023 1:06 AM in response to lawrence3333

Solution time 🤞

i have got my pro 2 since January, and got a lot of disconnect issues.

in may I got them replaces within the quarantine- but still not working.


so!


last week, I spend some time to try to fix this.


iphone - go to general - Reset IPhone.


First I reset all network settings, without any help.


second I reset all locations and anonymity settings, without help.


then I did a complete factory default restore of my IPhone XS Max - now it is one week since last headset issue.

Dec 18, 2023 1:36 PM in response to carlosey

i have given up with this problem, i am currently on replacement set number 4 and they are still randomly disconnecting. i asked for a refund so im told i have to go into apple shop and get a diagnostic report, i know how that is going to go for something that happens randomly - "sorry but we couldnt find anything wrong". i really dont understand how they can give me 4 sets that do exactly the same thing

Dec 25, 2023 6:20 PM in response to carlosey

I was experiencing this it would constantly be disconnecting and reconnecting one air pod. Whether I was listening to music, watching YouTube, or on social media apps. I tried many things, but the only thing that worked was turning off automatic ear detection. It had completely solved my problem. I think the AirPods have a hard time determining if it actually in your ear or not. So just turn it off

Why do my AirPods Pro 2 keep disconnecting?

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