I bought my wife new AirPods Pro 2 for Christmas and they constantly disconnect when listening to music or watching videos. It will show as connected, yet no sound comes through. Happens randomly but constantly. Help please, too expensive to have these many issues…
Hi there carlosey,
If these AirPods Pro are disconnecting unexpectedly, these steps from If your AirPods won't connect can help resolve what's happening:
If you can't connect to your iPhone, iPad, or iPod touch
1. Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
2. Put both AirPods in the charging case and make sure that both AirPods are charging.
3. To make sure that Bluetooth is on, go to Settings > Bluetooth.
4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
5. Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
6. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
7. Follow the steps on the screen of your iPhone, iPad, or iPod touch.
8. Test your AirPods. If you still can't connect, reset your AirPods.
If this continues after looking over that, also happens in multiple locations and while connected to multiple devices, then Apple Support would be the best equipped to look into this further. Contact them here: Contact - Official Apple Support
Cheers!
Very frustrating problem that I wish I knew before I bought Airpod pro 2. I just assume quality from apple and was sure I was going to get a quality product. The airpods sound good and fit good. Please fix until then I will not be recommending this product to anyone.
So it is an apple issue. Due to the number of complaints. Additionally I've done everything on your list and it's still an issue. So I went to the genius bar and they too said it is a common issue. They also couldn't fix it. So 🤷🏼♀️. This will be my last pair of airpod pros. They are too expensive to have this type of issue.
This post is garbage, just general “is it plugged in” type advice. I’ve done all of these things, and I’m still having constant disconnects. This suddenly started happening after YEARS without any issues at all. Apple pooched some code around the I’m sure very complicated Bluetooth handling that causes this to start happening, and I find the lack of any clear and direct response from Apple a little appalling.
4 pages of people having the same issues and still absolutely nothing. These **** things have been disconnecting non stop despite any and all (and more) of the suggestions and "fixes". It's infuriating buying something to have it perform subpar all the time.
Of course!
Right… and still no working with the latest firmware: 5E135! I did report to Apple Feedback site again…
When I was able to do it it helped, but I had to do it every time they connected. Often they disconnected before I could get into settings and turn it off
Yes,even I’m facing same issue when I’m listening music
Frequently disconnected while listening music
any suggestions for anyone
Sorry but there isn’t any solution yet…
oops, 🤦♂️Not sure why , I had purchased 500rs headset working fine ,
I bought recently this much expensive headset AirPods 2nd generation
if there is no solution yet , it’s west of ……
The Apple AirPods Pro 1st generation works really good, but the 2nd generation have this issue… that’s the only bad!
Sadly you are not alone…
You will get radomly disconnections soon or later with the AirPods Pro (2nd generation).
It does only happens with the AirPods Pro (2nd generation).
Why do my AirPods Pro 2 keep disconnecting?
