Id not recognised

Hi mrvear,

Welcome to Apple Support Communities. Just to be sure, we recommend to retrieve your Apple ID by following these steps:

"See if you're already signed in with your Apple ID

Check to see if you're signed in on your device. Or check if you're signed in to Apple apps or services

On your iPhone, iPad, or Apple Watch

Tap Settings, then tap your name.

On your Mac

• In macOS Ventura, choose Apple menu  > System Settings, then click your name. 
• In earlier versions of macOS, choose Apple menu  > System Preferences, then click Apple ID.

On your PC

Open iCloud for Windows, then look for your Apple ID under your name. 

Other ways to find your Apple ID

You can check if you're signed in to the App Store, FaceTime, or Messages on your iPhone, iPad, or Mac, or check if you're signed in to iTunes for Windows on a PC. You can also go to iCloud.com or appleid.apple.com and see if your Apple ID prefills on the sign-in screen. 

FaceTime isn't available in all countries or regions.

Check your inbox for emails from Apple

Your Apple ID might be included in some emails from Apple. Search your inbox for receipts as well as repair, support, or billing emails from Apple.

If your email address is masked (j*****@icloud.com), the number of asterisks might not match the number of characters in your email address."

These steps are outlined in this helpful article: If you forgot your Apple ID email address or phone number - Apple Support

If the Apple ID is correct, but the password is not working you can reset the password through the Apple ID website. Here's the link: Reset Apple ID password

Best regards.