Why can’t I put my freedom pass into my wallet

Good day to you GBPpayne,

Here are the steps on how to add things to the Wallet app on an iPhone - Keep in mind that having access to an app, email, notification or other communication from the company that provides the pass is key. Add, use, and share boarding passes, tickets, and other passes in Apple Wallet

How to add a boarding pass, ticket, or other pass to Apple Wallet on your iPhone

1. Open the app, email, notification, or other communication that contains your boarding pass, ticket, or other pass.

2. Tap Add to Apple Wallet.

3. Follow the instructions on the screen.

4. If necessary, tap Add in the upper right corner.

If you don't see an option to add your boarding pass, ticket, or other pass to the Wallet app, contact the merchant or company that issued it to make sure they support passes in the Wallet app.

When you add a boarding pass, ticket, or other pass to the Wallet app on your iPhone, you automatically add it to the Wallet app on your paired Apple Watch.

Thanks.