Mobile Banking App check deposit picture issue

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4 points

Mobile Banking App check deposit picture issue

I have a Bank of America mobile App. I tried to deposit a check via my iPhone and when attempting to take the picture of check the screen shot is orientation is portrait instead of landscape. Plus, it won’t automatically take the photo and eventually sends me a message that I need to take the photo manually. This has never happened in many years of use.

The App is updated. I have the current software update iOS 16.2. I’ve rebooted. I called the bank customer service and was offered only apologies and no solutions. anybody experience this?

iPhone 12 Pro

Posted on Jan 12, 2023 5:52 PM

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Answer 1

Top-ranking reply

justinb2603

Community Specialist

Jan 15, 2023 2:38 PM in response to dgkendall

Hello dgkendall,

Thanks for choosing the Apple Support Communities. Though this does sound like an issue with the Bank of America app itself, there are steps you can take on your iPhone to ensure you can take a picture of your check properly.

Make sure orientation lock is off in Control Center. - Rotate the screen on your iPhone or iPod touch - Apple Support
Follow these steps to troubleshoot the app itself. - If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

Particularly, you will want to delete and reinstall the app then log back in and try again. Beyond this, we suggest reporting the issue to the app developer.

How to contact an app developer - Apple Support

We hope this helps.

Cheers!

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Answer 2

dgkendall Author

Level 1

4 points

Jan 16, 2023 9:25 AM in response to dgkendall

Thank you for your suggestions, however, I had tried these steps but to no avail.

It appears that the most recent software update to ISO 6.2 has resolved this issue and the camera orientates correctly and takes the photo automatically. Thank you for your support.

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Answer 3

mingoslkd

Community Specialist

Jan 16, 2023 12:12 PM in response to dgkendall

Hi dgkendall,

We're glad to hear that updating to iOS 16.2 resolved that issue. Thanks for letting the community know, as it may help someone else.

Take care!

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Mobile Banking App check deposit picture issue

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