My AirPods Pro say they’re outside of the case and last seen in November. I use them every day at work, but the location isn’t refreshing. Is there something I can do to fix it? It’s unfortunate that I’m not getting notifications if I leave them somewhere
Hi misstayyx,
Welcome to Apple Support Communities. We understand that you're having an issue using Find My with your iPhone. We'd like to help.
Since the AirPods connect to the iPhone to assist with this device tracking, we'd like you to do a reset of your AirPods. This will remove reset the AirPods themself, disconnect from your iOS device, and allows you to reconnect to your iOS device. Once completed, we'd like to know if your Find My updates with their current location.
How to reset your AirPods and AirPods Pro
You might need to reset your AirPods if they won't charge, or to fix a different issue.
1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
* If your AirPods appear there as connected, tap the More Info buttonnext to your AirPods, tap Forget This Device, then tap again to confirm.
* If your AirPods don't appear there, continue to the next step.
5. Put your AirPods in their charging case, and keep the lid open.
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.
Keep us updated on how that goes.
Take care!
Hi misstayyx,
Welcome to Apple Support Communities. We understand that you're having an issue using Find My with your iPhone. We'd like to help.
Since the AirPods connect to the iPhone to assist with this device tracking, we'd like you to do a reset of your AirPods. This will remove reset the AirPods themself, disconnect from your iOS device, and allows you to reconnect to your iOS device. Once completed, we'd like to know if your Find My updates with their current location.
How to reset your AirPods and AirPods Pro
You might need to reset your AirPods if they won't charge, or to fix a different issue.
1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
* If your AirPods appear there as connected, tap the More Info button
* If your AirPods don't appear there, continue to the next step.
5. Put your AirPods in their charging case, and keep the lid open.
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.
Keep us updated on how that goes.
Take care!
AirPods Pro location not updating?
