Court order to access my own iCloud

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Level 1

4 points

Court order to access my own iCloud

*context * Day 17 trying to gain access to my iCloud account. Password (as I’m told) has changed and it started signing me out of everything. I had since changed phones and numbers. Was told I needed to regain access to old phone number to be assisted by support. Paid $617 (because 430gigs of data was worth that price to lose) only to then be told I needed the 28 digit recovery key. I’ve never set one up and was told to go through my screenshots, wasn’t found. Did find that y photos were now also all removed as well as contacts and paid subscription apps. After 2 weeks and multiple escalations informed there is absolutely no way to regain access.

i stumbled across legacy contacts starting a new iCloud (against my better judgement) when I realized I had two legacy contacts previously setup as I was battling cancer. A quick search states they could request access upon my passing, and even without it with a court order and death certificate. If that is true then Apple can in fact access my iCloud as they have stated they could not and I should, even though living, be able to gain access with court order. Is that correct?

iPhone 13 Pro Max

Posted on Jan 12, 2023 10:37 PM

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Answer 1

muguy

Level 10

93,140 points

Jan 13, 2023 5:40 AM in response to BrandonnDre2

There is actually no guidance from Apple about accounts that have been locked out and use a recovery key and legacy/recovery contacts. I suspect that those contacts may not work as your account is locked without verification of possession by you. Of course, it may also still function.

As for the Recovery Key:

You may be able to generate a new key if you have another device logged in to your account: How to generate a recovery key - Apple Support. But without the key, your account cannot be unlocked as you hold the only means of unlocking it.

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