4k Prime video on macbook
I have 14inch macbook pro and I also have installed prime video app but I am unable to stream 4K it only shows HD. Dont know why. Can anyone please help. Thank you
MacBook Pro
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have 14inch macbook pro and I also have installed prime video app but I am unable to stream 4K it only shows HD. Dont know why. Can anyone please help. Thank you
MacBook Pro
Hello sahej1811,
Let's start off by checking the helpful steps in this article which can help with this issue: Play HDR video on Mac - Apple Support. Follow this guidance:
"Mac models that support HDR
These Mac models support HDR video on their built-in display (if applicable) and external HDR10-compatible displays.
Supported HDR formats
The built-in display and Apple Pro Display XDR support Dolby Vision, HDR10, and HLG. Dolby Vision and HLG are converted to HDR10 when viewed on other HDR10-compatible external displays.
Supported external HDR displays
Use an HDR10-compatible display that connects to the Thunderbolt or HDMI port of your Mac.
If your Mac doesn't automatically enable HDR for the display, enable it in Displays settings.
Getting the best HDR picture
If HDR video doesn't play in high dynamic range or with the quality you expect, try these solutions.
Check your Mac
Check your display
Check your media
If you're playing premium content from a third-party content provider, check with the content provider to be sure that they support HDR on your Mac.
Check your cables and other devices
Check your viewing environment
The brightness and color of HDR video might vary depending on your Mac model and the lighting in your environment. Lower lighting conditions, such as in a dim room, enhance the visual effect of HDR.
Check your network
The video quality of content that you stream over a network, including over the internet, is affected by the quality of that network. To stream high-quality video formats, you need a fast connection. Apple recommends a minimum speed of 25 Mbps for 4K streaming.
For details about the HDR capabilities or settings of a third-party display, cable, or adapter, check the documentation for the product or contact the product vendor."
Let us know if we can help with anything else at all or if this doesn't settle your issue so we can look into this further with you. Thanks and have a fabulous day!
4k Prime video on macbook