touch id not working

Hello when i start my iphone i see a message saying "unable to activate Touch id on this iphone" whereas i initially successfully installed touch id and fingerprint...

Im on an iphone 6 on 12,5,6 iOS

Thanks for your help

iPhone 6

Posted on Jan 14, 2023 5:27 AM

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Question marked as Top-ranking reply

Posted on Jan 14, 2023 6:25 AM

SorenQuist wrote: "yes i cnanged my display lately. what can i do ?"

Verify the repair provider here:


Repair Provider Verification - Official Apple Support


...And if the result is not a big, green ✅, then:


iPhone Screen Repair & Replacement


...Found by searching Apple's Knowledge Base.


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6 replies

Jan 14, 2023 5:28 AM in response to SorenQuist

Make sure that you have the latest version of iOS or iPadOS. Make sure that your fingers and the Touch ID sensor are clean and dry. * For the Touch ID sensor, use a clean, lint-free cloth to wipe off any dirt or debris. Your finger should cover the Touch ID sensor completely, touching the surrounding metal ring.


If Touch ID isn't working on your iPhone or iPad - Apple Support

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touch id not working

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