“Unknown error” while importing backup on WhatsApp.

I am on a new iPhone 14 Pro and completed backup import using move 2 IOS app including whatsapp data from my Oneplus. (Android->IOS).

Next, I installed whatsapp and got a prompt to check for backups and import it.

Once the import started (on Moving chats screen), it stopped around 40% with error “Something went wrong.

An unknown error occurred. Please try again or continue without importing.”

Is there any solution for this? What can be done now? Retry option comes back to the same error.

PFA screenshot.

iPhone 14 Pro

Posted on Jan 14, 2023 5:53 AM

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13 points

Posted on Apr 9, 2023 1:02 AM

One workaround I’ve found is to do the transfer from Android twice.

Round 1 - Choose only WhatsApp on your Android phone for the transfer

Once the transfer is complete, open WhatsApp and backup your chat contents + videos to iCloud (buy additional iCloud storage if required)

After the WhatsApp backup is complete, reset your iPhone and go back to the move to iOS app on your android.

Round 2 - Choose all the items you want to transfer to your iPhone excluding WhatsApp

Complete the transfer, open WhatsApp and then download the WhatsApp backup from iCloud.

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