I need help with activation lock

The support article you arrived here from should provide her with the steps required to regain access to her Apple ID. Has she following them all yet? Once she does regain access, then she can use the following support article to prepare the phone to be transferred to you without it being activation locked.

• What to do before you sell, give away, or trade in your iPhone, iPad, or iPod Touch - Apple Support

As you have discovered, you will need the password to the Apple ID that the iPhone is Activation Locked to. You may try the following links to retrieve the Apple ID and/or the Password.

Click 👉 If you forgot your Apple ID password - Apple Support

Click 👉 If you forgot your Apple ID - Apple Support

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If none of the above information helps, and you need further help removing Activation Lock and have proof of purchase documentation, you can 👉 start an Activation Lock support request.

Axel F.