Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: amyw716
amyw716 Author
User level: Level 1
15 points

Apple Mail - Grayed Out Folders in Favorites

Hi -- I'm having such trouble figuring out why I have two grayed out folders in Apple Mail that I had moved to under the Favorites section. There are definitely items in the folders (concert ticket emails, etc.!), but I cannot figure out WHY they're grayed out or how to fix this.


Is there any hope of getting rid of the folders? I have access to my concert tickets elsewhere of course, but I need to know how to fix this, so I don't do "whatever I did" again.


I've looked at my Gmail on the web and the folders aren't anywhere to be found.


Any help is appreciated --- Thank you!


iMac (24-inch, M1, 2021, 2 ports)

Posted on Jan 14, 2023 12:57 PM

Reply
Question marked as Top-ranking reply
User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
189,078 points

Posted on Jan 14, 2023 1:19 PM

amyw716 wrote:

Hi -- I'm having such trouble figuring out why I have two grayed out folders in Apple Mail that I had moved to under the Favorites section. There are definitely items in the folders (concert ticket emails, etc.!), but I cannot figure out WHY they're grayed out or how to fix this.

Is there any hope of getting rid of the folders? I have access to my concert tickets elsewhere of course, but I need to know how to fix this, so I don't do "whatever I did" again.

I've looked at my Gmail on the web and the folders aren't anywhere to be found.

Any help is appreciated --- Thank you!


https://discussions.apple.com/content/attachment/6565d679-00e8-46b7-92a5-06717145ecbf


Can you Control click on those folders...






ref: Use favorite mailboxes in Mail on Mac - Apple Support


View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
189,078 points

Jan 14, 2023 1:19 PM in response to amyw716

amyw716 wrote:

Hi -- I'm having such trouble figuring out why I have two grayed out folders in Apple Mail that I had moved to under the Favorites section. There are definitely items in the folders (concert ticket emails, etc.!), but I cannot figure out WHY they're grayed out or how to fix this.

Is there any hope of getting rid of the folders? I have access to my concert tickets elsewhere of course, but I need to know how to fix this, so I don't do "whatever I did" again.

I've looked at my Gmail on the web and the folders aren't anywhere to be found.

Any help is appreciated --- Thank you!


https://discussions.apple.com/content/attachment/6565d679-00e8-46b7-92a5-06717145ecbf


Can you Control click on those folders...






ref: Use favorite mailboxes in Mail on Mac - Apple Support


Reply

Apple Mail - Grayed Out Folders in Favorites

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up