Apple Mail - Grayed Out Folders in Favorites

amyw716 wrote:

Hi -- I'm having such trouble figuring out why I have two grayed out folders in Apple Mail that I had moved to under the Favorites section. There are definitely items in the folders (concert ticket emails, etc.!), but I cannot figure out WHY they're grayed out or how to fix this.

Is there any hope of getting rid of the folders? I have access to my concert tickets elsewhere of course, but I need to know how to fix this, so I don't do "whatever I did" again.

I've looked at my Gmail on the web and the folders aren't anywhere to be found.

Any help is appreciated --- Thank you!

https://discussions.apple.com/content/attachment/6565d679-00e8-46b7-92a5-06717145ecbf

Can you Control click on those folders...

ref: Use favorite mailboxes in Mail on Mac - Apple Support