Lock icon when MacBook starts up
Please help my laptop got lock icon when start up an I didn’t set password what’s going on is it please help
MacBook Pro 15″, OS X 10.11
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Alstar666 wrote:
Please help my laptop got lock icon when start up an I didn’t set password what’s going on is it please help
Lock icon
If your Mac is using a firmware password, the lock icon appears when you try to start up from another disk or volume, such as an external drive or macOS Recovery. Enter the firmware password to continue.
ref:If your Mac doesn't start up all the way
If your Mac doesn't start up all the way - Apple Support
no insight or resolve—
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line Apple Support
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
Contact Apple for support and service - Apple Support