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Alstar666 Author

Level 1

4 points

Lock icon when MacBook starts up

Please help my laptop got lock icon when start up an I didn’t set password what’s going on is it please help

MacBook Pro 15″, OS X 10.11

Posted on Jan 14, 2023 3:56 PM

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,448 points

Posted on Jan 15, 2023 7:22 AM

Alstar666 wrote:

Please help my laptop got lock icon when start up an I didn’t set password what’s going on is it please help

Lock icon

If your Mac is using a firmware password, the lock icon appears when you try to start up from another disk or volume, such as an external drive or macOS Recovery. Enter the firmware password to continue.

ref:If your Mac doesn't start up all the way

If your Mac doesn't start up all the way - Apple Support

no insight or resolve—

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line Apple Support

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support

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Lock icon when MacBook starts up

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