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Identify found item not working on airtag

I have a couple of airtags, one is on my wife's keys (paired to her iphone and apple ID) and one on my keys (paired to my account and iphone).

If I put either phone into lost mode (with the phone/airtag out of range) and try to identify the found airtag in Find My, it just spins and eventually says it can't find anything.


We are both using an iphone 8.

Posted on Jan 14, 2023 11:58 PM

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Question marked as Top-ranking reply

Posted on Jan 15, 2023 6:45 PM

Ok, looked into this a bit more and found a work around. If you bring up the NFC reader from the control panel and then present the tag it works. I have no idea why the ‘Identify Found Item’ doesn’t access the nfc reader to do the same, and if it doesn’t what is it’s purpose ?

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Question marked as Top-ranking reply

Jan 15, 2023 6:45 PM in response to garin001

Ok, looked into this a bit more and found a work around. If you bring up the NFC reader from the control panel and then present the tag it works. I have no idea why the ‘Identify Found Item’ doesn’t access the nfc reader to do the same, and if it doesn’t what is it’s purpose ?

Identify found item not working on airtag

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