Good morning Community,
I have changed carrier 4 days ago and with the new number I cannot get verified.
I have tried so far,
-turning it off/on
-checked my number on my settings with (+49… CC)
Resetting network while on airplane mode
-waited 24h with iMessage and FaceTime off
but the verification sms seems to be not coming through.
Any more ideas?
Does the country code is ok with + or uses 00?
iPhone XR
Thanks for posting in the Apple Support Communities italo129,
The following steps often provide a solution to iMessage and FaceTime activation issues. Be sure to go through each of the steps:
Check your device settings
1: Make sure that you’re connected to a cellular data or Wi-Fi network.
2: If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
3: Go to Settings > General > Date & Time and make sure that your time zone is set correctly.
Turn off and restart iMessage and FaceTime
1: Go to Settings > Messages and turn off iMessage.
2: Go to Settings > FaceTime and turn off FaceTime.
3: Restart your device:
• iPhone
• iPad
• iPod touch
4: Turn iMessage and FaceTime back on.
Still not activated after a day?
It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:
1: Make sure that your device has the latest version of iOS or iPadOS.
2: If you're using an iPhone, contact your carrier to make sure that you can send and receive SMS messages.
3: Make sure you can send and receive SMS. If a prompt appears stating "Your carrier may charge for SMS messages used to activate FaceTime and iMessage", tap "OK" to allow possible SMS charges.
4: Contact Apple Support.
If you can’t turn on or sign in to iMessage or FaceTime
Take care!
Thanks for posting in the Apple Support Communities italo129,
The following steps often provide a solution to iMessage and FaceTime activation issues. Be sure to go through each of the steps:
Check your device settings
1: Make sure that you’re connected to a cellular data or Wi-Fi network.
2: If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
3: Go to Settings > General > Date & Time and make sure that your time zone is set correctly.
Turn off and restart iMessage and FaceTime
1: Go to Settings > Messages and turn off iMessage.
2: Go to Settings > FaceTime and turn off FaceTime.
3: Restart your device:
• iPhone
• iPad
• iPod touch
4: Turn iMessage and FaceTime back on.
Still not activated after a day?
It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:
1: Make sure that your device has the latest version of iOS or iPadOS.
2: If you're using an iPhone, contact your carrier to make sure that you can send and receive SMS messages.
3: Make sure you can send and receive SMS. If a prompt appears stating "Your carrier may charge for SMS messages used to activate FaceTime and iMessage", tap "OK" to allow possible SMS charges.
4: Contact Apple Support.
If you can’t turn on or sign in to iMessage or FaceTime
Take care!
Stuck on phone number verification for FaceTime and iMessage
