I'm trying to log onto my new MacBook Air - it recognises my Apple ID and verification code (see successful log in on my phone) but then I get connection error unknown error code 10002 and can't proceed to the next step.
MacBook Air 13″, macOS 11.7
Hi Squires Misses,
Congratulations on your new MacBook Air. For help with signing in to your Apple ID, test the sign in on a different Wi-Fi network. If your Mac isn't connecting to the internet over Wi-Fi
If the issue continues, ensure your macOS software is up to date. The steps here can assist: Update macOS on Mac
Once updated, test the sign in once again with the steps below found in the article here: Sign in with your Apple ID - Apple Support
"Sign in on your Mac
If the issue remains, reach out to Apple Support directly to ensure you can sign in on your new MacBook Air.
Contact - Official Apple Support
Contact Apple for support and service - Apple Support
Best.
Hi Squires Misses,
Congratulations on your new MacBook Air. For help with signing in to your Apple ID, test the sign in on a different Wi-Fi network. If your Mac isn't connecting to the internet over Wi-Fi
If the issue continues, ensure your macOS software is up to date. The steps here can assist: Update macOS on Mac
Once updated, test the sign in once again with the steps below found in the article here: Sign in with your Apple ID - Apple Support
"Sign in on your Mac
If the issue remains, reach out to Apple Support directly to ensure you can sign in on your new MacBook Air.
Contact - Official Apple Support
Contact Apple for support and service - Apple Support
Best.
Problem setting up new MacBook Air
