You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Random black stuff in my AirPods case

I got my AirPods on Christmas and they didn’t have any black stuff on them but after a few days it just showed up. I’ve tried rubbing it off with a wet cloth and it didn’t help. I’ll try any suggestions.

Posted on Jan 16, 2023 7:27 AM

Top-ranking reply

DesignPro22

Level 3

605 points

Posted on Jan 16, 2023 7:08 PM

Hello American_Deer,

Check out Apple's recommendations for how to clean you AirPods:

How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support

If you can't clean off your AirPods' case, you can order a replacement (if you have AppleCare+, you might be able to receive a new case free of charge depending on the circumstances).

Note that buildup can occur on your AirPods from frequent use and dust, etc. If this is a problem other than these stated conditions, the limited warranty that came with your AirPods may cover the damage.

I hope this helps. Have a nice day.

View in context

Random black stuff in my AirPods case

Similar questions