Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Random black stuff in my AirPods case

I got my AirPods on Christmas and they didn’t have any black stuff on them but after a few days it just showed up. I’ve tried rubbing it off with a wet cloth and it didn’t help. I’ll try any suggestions.

Posted on Jan 16, 2023 7:27 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 16, 2023 7:08 PM

Hello American_Deer,


Check out Apple's recommendations for how to clean you AirPods:


How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support


If you can't clean off your AirPods' case, you can order a replacement (if you have AppleCare+, you might be able to receive a new case free of charge depending on the circumstances).


Note that buildup can occur on your AirPods from frequent use and dust, etc. If this is a problem other than these stated conditions, the limited warranty that came with your AirPods may cover the damage.


I hope this helps. Have a nice day.

1 reply
Question marked as Top-ranking reply

Jan 16, 2023 7:08 PM in response to American_Deer

Hello American_Deer,


Check out Apple's recommendations for how to clean you AirPods:


How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support


If you can't clean off your AirPods' case, you can order a replacement (if you have AppleCare+, you might be able to receive a new case free of charge depending on the circumstances).


Note that buildup can occur on your AirPods from frequent use and dust, etc. If this is a problem other than these stated conditions, the limited warranty that came with your AirPods may cover the damage.


I hope this helps. Have a nice day.

Random black stuff in my AirPods case

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.