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Gray dots on my AirPods case

I have gray dots on my AirPods pro 2 case. How do get rid of the the dots?

AirPods Pro (2nd generation)

Posted on Jun 14, 2023 5:16 PM

Reply
Question marked as Best reply

Posted on Jun 14, 2023 7:06 PM

Anishramlal Said:

"Gray dots on my AirPods case: I have gray dots on my AirPods pro 2 case. How do get rid of the the dots?"

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Thank you for the screenshot.


Seems to be Residue:


Cleaning This:


A. Start Here: How to Clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support


B. Use a Cloth:

Using a microfibre cloth, gently rub it off.


C. Don't Use an Spray:

If you were to use cleaning items(i.e. Windex), then may do bodily harm to your ears. So, if done, then it's time for a new pair.

5 replies
Question marked as Best reply

Jun 14, 2023 7:06 PM in response to Anishramlal

Anishramlal Said:

"Gray dots on my AirPods case: I have gray dots on my AirPods pro 2 case. How do get rid of the the dots?"

-------


Thank you for the screenshot.


Seems to be Residue:


Cleaning This:


A. Start Here: How to Clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support


B. Use a Cloth:

Using a microfibre cloth, gently rub it off.


C. Don't Use an Spray:

If you were to use cleaning items(i.e. Windex), then may do bodily harm to your ears. So, if done, then it's time for a new pair.

Oct 25, 2023 2:56 PM in response to martinagrigolli

Thank you for the photo.


Give Apple Support a call. Report back what they say.


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Gray dots on my AirPods case

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