I am unable to sign in to the Apple TV app. I am positive that my user name and password are correct. I am getting error code N/63C5B358.

I am getting error code N/63C5B358 when trying to login to the Apple TV app. User name and password are correct.

Posted on Jan 16, 2023 12:34 PM

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Question marked as Top-ranking reply

Posted on Jan 17, 2023 7:03 PM

Hello K_daily,


We understand you have an issue logging in to the Apple TV app. We have some steps to walk through that will either resolve the issue or narrow it down a bit to determine what's going on.


  1. Make sure your device with the Apple TV app is fully updated:
    1. Update your iPhone, iPad, or iPod touch
    2. Update your Mac
    3. Update your Apple TV
  2. Test your Apple ID login at our main website: Manage your Apple ID
    1. This will confirm your login is working without issue
  3. Restart your device
    1. Sometimes a simple restart can resolve many issues


If you still aren't able to log in, reply back with which device you are using and any errors you get when trying to log in. We look forward to hearing back from you.


Take care.

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I am unable to sign in to the Apple TV app. I am positive that my user name and password are correct. I am getting error code N/63C5B358.

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