I am unable to sign in to the Apple TV app. I am positive that my user name and password are correct. I am getting error code N/63C5B358.

I’m with this exactly issue, but the error code is different, I’m paying for the service but, I never sing up on my TV!!

i was having the same issue on the insignia fire tv and I went in and corrected the time zone in the AppleTV app (it was on DST and should of been standard) and weirdly, it worked! Thought I would let you know and maybe it would work for you

Having the same issue on my Phillips Roku TV but not on my TV i bought a Roku for separately. I've tried everything everyone has suggested with no luck. This is really annoying!!!

This is a user to user support forum.

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If you want support from Apple you need to contact them.

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Why the heck would I not be able to just sign in…I’m paying for Apple TV monthly just bought two movies they clearly went through then all of a sudden my tv wouldn’t play movies just from Apple so I reset the app and deleted my info. Always forget my password when I try to sign in cause it doesn’t allow me to just connect using my phone n Face ID and now it’s giving me login issues. It shouldn’t be this complicated.

no biggie you think just airplay right? Well funny thing bout that is you can’t airplay movies BOUGHT from Apple TV. 😒

Getting error code n/648a9f99 over here

Can't sign into Apple TV on Roku Element TV either. Cancelling subscription since based on comments here, Apple doesn't care.

I was able to use Apple TV plus on my Roku device until it was time for payment I paid for the subscription but now I can’t access the Apple TV plus app on my Roku tv it is telling me to login in I have logged in with correct information multiple times and it give me verification failed error code N/649361AC I even signed in on a regular android device and was apple to login but I can not login in on my tv

Prior to 6.23.2023, the app functioned without incident for a month after setup on a TCL RokuTV. Now, in an attempt to resolve a spontaneous "Unable to Connect" error that affected the launch of all TV+ programming with the app, the app was reset. An attempt to sign in again on the app results in repeated Verification Failed error messages. ALL other apps on the TV function normally except Apple TV+. The Apple ID login credentials are legitimate and function normally in other contexts. I'm looking for next most logical path of resolution to both issues.

Fixed the issue on my Sony TV! Not sure exactly what did it, but I went into settings and turned off power saving for the Apple app itself, and also found the airplay/homekit settings which I guess I hadn't ever launched or setup. Once I did that the Apple TV app had the QR code magically appear along the manual login and it worked!

Same her and it has been happening for a couple of weeks now. What's up?

FYI - update

I found some success to resolving this issue by resetting/updating the Samsung TV's network settings. Apple TV remains problematic but it resolved similar issues with other streaming services. Might want to try that.

Same. It’s the only app that can’t seem to tell if I’m connected which is odd so if I either reset the network or the tv itself it resolves itself temporarily at least.

kind of a pain…..

Having Apple Support call me seemed to fix it for me. I could only not get in on my ROKU TV AppleTV app. It would start the selected program but once the initial add finished I got a playback error message. Tried deleting and readding the app and then I got error trying to login (again only on the ROKU TV), so I set up a support call and when they called, everything worked perfectly, was able to login and watch a show. Still no idea what happened, guess knowing they were going to call fixed the issue.

So what I’m seeing is this issue began happening in January, and it’s now July and we still don’t have a solution? Because I just got my new Firestick during Prime Day only for my Apple TV App to not allow me to log in at all. What ever happened to the easy QR codes? Bc this **** is annoying. 🙄