I am getting error code N/63C5B358 when trying to login to the Apple TV app. User name and password are correct.
Hello K_daily,
We understand you have an issue logging in to the Apple TV app. We have some steps to walk through that will either resolve the issue or narrow it down a bit to determine what's going on.
If you still aren't able to log in, reply back with which device you are using and any errors you get when trying to log in. We look forward to hearing back from you.
Take care.
Can’t sign in. Whats the solution?
Still have the same issue. I can log in website ,but not in Apple TV
I re-subscribed to Apple TV yesterday. $9.99/month. I cannot access it on my tv set.
I have tried all of those suggestions but still can't log in into my MacPro to watch from my AppleTV account - please respond.
Having the same issue: unable to log in from my MacPro but I don't even get an error...just it does nothing :(
Same. M3 Mac all updated and can't sign into Apple TV, even after a password reset. It just resets. I'll buy my movie from amazon instead and cancel my Apple TV.
I can’t sign into my Apple TV app. I also was having problems streaming Apple TV shows.
I followed these instructions, without success. I am able to sign in to my Apple account, but still unable to sign on to my Apple TV app.
Can’t sign in to apple on my tv
It's telling me something went wrong . I pay for the mf I should be able to access account 🤬
I am also having the same issue!! I cannot log into my Apple ID to watch Apple TV. Wtf am I paying for?
Same problem. Completed 90 day free trial with no problems watching on Vivio TV thru Roku. Paid for Feb, access selection = perpetually spinning asterisk. Deleted and reinstalled app. Only change is now I can't even get to signin screen, perpetually spinning asterisk again. Cancelled subscript eff next month, but would like to watch at least one show for paid month!
I have verified the password works on other devices and have updated the app on the tv and deleted and added it back. I continue to get the error message. The reason I logged out is because the Apple TV app stopped playing content. So, in following the troubleshooting/remediation steps for one problem I now have another problem. I would appreciate better directions to resolve.
Had this issue on a Roku TV only solution was to hit the home button on me remote:
Go to:
Settings>System>Power>System Restart
After the TV restarted I was able to Login with remote on the Apple TV app and was prompted with a Two factor authentication, hope this helps
Same issue with my TV+ account. I can log in on my computer, but for Apple's magic same credentials don't work on my TV nor on my phone.
[Edited by Moderator]
I am unable to sign in to the Apple TV app. I am positive that my user name and password are correct. I am getting error code N/63C5B358.
