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I am unable to sign in to the Apple TV app. I am positive that my user name and password are correct. I am getting error code N/63C5B358.

I am getting error code N/63C5B358 when trying to login to the Apple TV app. User name and password are correct.

Posted on Jan 16, 2023 12:34 PM

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88 replies

Mar 3, 2023 7:35 PM in response to csnapp77

Okay guys and gals as of 3-3-23 I been having these issues for a few days with trying numerous options! I have found a working way or at least I was able to get the web sign on QR code all I did was on a firestick 4k was managed installed apps> Apple TV app >clear cache >clear data restarted firestick >apple tv app > sign on later>click what you want to watch> QR sign and code should show up!!!

Mar 3, 2023 7:35 PM in response to K_daily

Okay guys and gals as of 3-3-23 I been having these issues for a few days with trying numerous options! I have found a working way or at least I was able to get the web sign on QR code all I did was on a firestick 4k was managed installed apps> Apple TV app >clear cache >clear data restarted firestick >apple tv app > sign on later>click what you want to watch> QR sign and code should show up!!!

Mar 18, 2023 5:43 PM in response to Pst100

Okay guys and gals as of 3-3-23 I been having these issues for a few days with trying numerous options! I have found a working way or at least I was able to get the web sign on QR code all I did was on a firestick 4k was managed installed apps> Apple TV app >clear cache >clear data restarted firestick >apple tv app > sign on later>click what you want to watch> QR sign and code should show up!!!

May 10, 2023 10:58 AM in response to K_daily

I used to be able to watch and use AirPlay to my Samsung but a few months back I started receiving multiple error codes. The latest two are N/63C5B358 and 645BD68B.


I completed the recommended steps (multiple times), making sure I'm up-to-date for each of the devices and logging into Manage Your ID on my MacBook without difficulty. I removed and re-added the AppleTV app on my television as well.


Nothing works.


While I can still watch movies and such from my Mac, I'd much rather do so on my larger television screen. I have not found a solution and it sounds like a whole lot of people are having the same problem.



May 15, 2023 10:36 PM in response to K_daily

Same issue. Latest update of Google TV OS on Sony Bravia XR A80K. Latest update of Apple TV+ application. Attempted login 4 times, with a password that I have saved in my password manager. I verified the password on two different devices (phone incognito browser and computer incognito browser), so I know the password is correct.


Error code: N/6463157A

I will need to return this TV if this problem can't be sorted out.

I am unable to sign in to the Apple TV app. I am positive that my user name and password are correct. I am getting error code N/63C5B358.

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