I am getting error code N/63C5B358 when trying to login to the Apple TV app. User name and password are correct.
This solution worked for me! As someone already posted here, you may want to reset or “wipe” clean your Roku/Apple/ Amazon fire TV stick/box or whatever device you are using to load your TV apps. That was the KEY for me! This was my journey: (BTW, I always was able to watch Apple TV in my IPhone/tablet. The problem was logging in my TV. And I also noticed that by trying to read the logging QR CODE in the TV didn’t prompted any response in my iPhone!)
Plan 1: Deleted the Apple TV app and I loaded it again. It didn’t work XX Plan 1.1: The same but also deleting the app in my I-Phone and login in again. Failure! XX Plan 2. I followed plan 1 but I also unplugged the TV and Amazon box for few minutes. Then I plugged and connected everything back and I also upload the Apple TV app fresh from the App Store. Nothing! XX (I started getting frustrated! ) Plan 2.2 I followed plan 2 but also deleting the Apple TV from my IPhone and turning it OFF and ON my iPhone ( I wrongly assumed that both had to be synchronized) NADA! I am cursing Steve Jobs by now! Plan 3. I took a risk and I restarted my Amazon Fire TV box/Stick or whatever you are using (Roku stick, etc) BACK TO THE FACTORING SETTINGS! That wipes it out. I was careful to take notes of which apps I had (HBO, Hulu, Showtime, etc) so I would upload them activate them again. (I wish you remember all your users and passwords!). Anyway! After I set up again my Amazon fire TV box the first app I uploaded was Apple TV! I turned on my iPhone and I also upload the Apple TV app there. Then I noticed that reading the QR code in the TV still didn’t work but it was able to log in in the TV by simply entering my Apple ID and Password! It worked! I was so happy! Now my Amazon fire tv app is actually faster! Good luck to all of you! I wish one the plans I described above works for you!
Same problem, different error codes than everyone else. Got logged out of my Roku stick 4K a week and a half ago. Haven’t been able to log in since. Logged in on the log smart tv it’s hooked to just fine so the account works. Looks like apple doesn’t care about us Roku peasants.
I am having the same issue on a new Firestick 4K. Username and password correct, able to login on phone and computer using the same username and password, had no problem logging on in the past with other Firesticks used on other televisions in our home. I’ve done all the suggestions if checking for updates, reinstalling, clearing cache, etc. etc. etc. I’ve tried a dozen or more times since purchasing it two weeks ago. Help!!
Bought a new Vizio TV today and am having the same issue. "Verification Failed" message after trying to log in. Funny thing is all the other apps I have - YouTube TV, HBO, Prime and Netflix - all installed very easily. Apple, not so much.
The only system I can get my Apple TV+ account to play on is my laptop. My iPhone 12 Pro Max, FireTV, Xbox and Apple TV device is a no go. My sister also cannot access on her iPhone 13 iPad or TV. I am baffled!
I used to be able to watch and use AirPlay to my Samsung but a few months back I started receiving multiple error codes. The latest two are N/63C5B358 and 645BD68B.
I completed the recommended steps (multiple times), making sure I'm up-to-date for each of the devices and logging into Manage Your ID on my MacBook without difficulty. I removed and re-added the AppleTV app on my television as well.
Nothing works.
While I can still watch movies and such from my Mac, I'd much rather do so on my larger television screen. I have not found a solution and it sounds like a whole lot of people are having the same problem.
Same issue. Latest update of Google TV OS on Sony Bravia XR A80K. Latest update of Apple TV+ application. Attempted login 4 times, with a password that I have saved in my password manager. I verified the password on two different devices (phone incognito browser and computer incognito browser), so I know the password is correct.
Error code: N/6463157A
I will need to return this TV if this problem can't be sorted out.
None of these steps solved the issue.
I even unistalled the app and reinstalled it but now there's no code to login. I have to tup everything out and when I do it says my username/password is wrong and throws an error code and I've checked several times I know my username/password is correct.
This is a user to user support forum.
If you had read the terms of service you agreed to when you signed up, you would know that Apple is not here and does not read or respond to any post here.
If you want support from Apple you need to contact them.
Why the heck would I not be able to just sign in…I’m paying for Apple TV monthly just bought two movies they clearly went through then all of a sudden my tv wouldn’t play movies just from Apple so I reset the app and deleted my info. Always forget my password when I try to sign in cause it doesn’t allow me to just connect using my phone n Face ID and now it’s giving me login issues. It shouldn’t be this complicated.
no biggie you think just airplay right? Well funny thing bout that is you can’t airplay movies BOUGHT from Apple TV. 😒
I was able to use Apple TV plus on my Roku device until it was time for payment I paid for the subscription but now I can’t access the Apple TV plus app on my Roku tv it is telling me to login in I have logged in with correct information multiple times and it give me verification failed error code N/649361AC I even signed in on a regular android device and was apple to login but I can not login in on my tv
Prior to 6.23.2023, the app functioned without incident for a month after setup on a TCL RokuTV. Now, in an attempt to resolve a spontaneous "Unable to Connect" error that affected the launch of all TV+ programming with the app, the app was reset. An attempt to sign in again on the app results in repeated Verification Failed error messages. ALL other apps on the TV function normally except Apple TV+. The Apple ID login credentials are legitimate and function normally in other contexts. I'm looking for next most logical path of resolution to both issues.
So what I’m seeing is this issue began happening in January, and it’s now July and we still don’t have a solution? Because I just got my new Firestick during Prime Day only for my Apple TV App to not allow me to log in at all. What ever happened to the easy QR codes? Bc this **** is annoying. 🙄
We just bought the 4K Firestick just so we could watch AppleTv + on our tv in the living room. We can watch it via PlayStation in our basement but we wanted to watch it on the main floor. Having the same issue.
Anyone? Same issue, yet everyone has a different ’error code’… obviously a known issue at this point. Fix? We need someone from the ‘genius bar’!!!
Same issue. New Fire Stick. Just plugged in today and tried to set up and got this error code.
I am unable to sign in to the Apple TV app. I am positive that my user name and password are correct. I am getting error code N/63C5B358.
