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Empty Box delivered, Apple refused to do anything, what next?

I bought a 14ProMax for my daughter online through Apple Store, even got the AppleCare+ in case we ever needed a repair. I never even got my phone!!! The package was delivered to my door, left on the floor just like any other packages. From my notifications, it was not left there for more than 5 minutes before my daughter went out and took the package in. She opened it while I was at work and frantically texted me saying that the box was empty. Long story short, delivery box was sealed but there was no phone, no packaging even, inside the sealed brown box. Called Apple when I got home, about 4 hours after delivery, the customer service person was super nice, saying not to worry, the great thing about the Apple company was the customer service and they would investigate and mail us a new phone probably within 10 days and to look out for an email regarding the investigation. I got an email alright, saying that the investigation has been closed and nothing will be done!!!!! I, of course, called Apple support again, this time the representative was not helpful at all, telling me there's nothing they would do. And to just contact the police!!

First off, I have been a Samsung user and it's my daughter that convinced me to give her an iphone. It took a lot of convincing and a stellar report card to eventually get her one.

Second, they asked if I have a video or pics of the sealed box. Why would I take a picture of a delivery?

Third, doesn't Apple buy insurance with their carrier? If the airline lost our luggage, they reimburse!

Fourth, AppleCare+ was supposed to cover theft. This is theft from, very likely, within Apple's own staff!! But the consumer gets punished?!

I am now out $2500, my daughter's first phone, Christmas gift, "good job" gift is now gone! There's no do-over for a first phone. I don't have the funds to buy another NOR WOULD I EVER give Apple any business again!

I have now filed a police report and will contact my credit card company.

Apple doesn't care about their customers! To me, they mailed me an empty box and took my money! They are the thieves!

iPhone 14 Pro Max

Posted on Jan 16, 2023 7:52 PM

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Question marked as Top-ranking reply

Posted on Jan 16, 2023 9:24 PM

Unfortunately theft during and after delivery is becoming an issue. More and more companies are requiring a police report on high value items in situations like this as a deterrent from false claims.


Then there is the headache of companies and carriers bouncing the blame for the responsible part back and fourth.


For AppleCare+ Theft and Loss the phone would need to have been set up with Find My on, per the terms before the theft/loss claim thru the providing partner, Assurant or AIG, would be accepted.


You’re doing the right thing by still filling a police report then doing a chargeback with your bank.

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1 reply
Question marked as Top-ranking reply

Jan 16, 2023 9:24 PM in response to GaveAppleAChance

Unfortunately theft during and after delivery is becoming an issue. More and more companies are requiring a police report on high value items in situations like this as a deterrent from false claims.


Then there is the headache of companies and carriers bouncing the blame for the responsible part back and fourth.


For AppleCare+ Theft and Loss the phone would need to have been set up with Find My on, per the terms before the theft/loss claim thru the providing partner, Assurant or AIG, would be accepted.


You’re doing the right thing by still filling a police report then doing a chargeback with your bank.

Empty Box delivered, Apple refused to do anything, what next?

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