App requests not coming threw

Why is my childrens app requests not coming threw to be approved but they can still ask

Posted on Jan 17, 2023 11:50 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 18, 2023 2:55 PM

Hi Katyfair,



The following steps address what you're describing specifically, and should provide a solution:


"If your Ask to Buy requests are missing

If you miss an Ask to Buy notification, you can find the request in Notification Center on your iPhone, iPad, iPod touch, or Mac. If you still don't see your Ask to Buy requests, check your Family Sharing settings, check which Apple ID you're signed in with, and make sure that you're on a supported device.

Open Notification Center on your iPhone, iPad, or iPod touch

Look for Ask to Buy requests in the Family section of Notification Center. 

  • From the Lock Screen, swipe up from the middle of the screen.
  • From any other screen, swipe down from the center of the top of your screen."


You can find these steps along with other information that may be helpful, here: If Ask to Buy isn't working - Apple Support


If you have followed the steps correctly and you still have the issue, let us know if you get any specific alerts or error messages when trying, as those may help us determine what might be causing the issue.


We also recommend restarting your device and keeping it updated as those steps assure you have cleared out any minor software issues and are running the most current version.


Restart your iPhone - Apple Support

Update your iPhone or iPad - Apple Support


If you still have questions, reach out to Apple Support directly, as this may require closer guidance: Get Support


Cheers!


1 reply
Question marked as Top-ranking reply

Jan 18, 2023 2:55 PM in response to Katyfair

Hi Katyfair,



The following steps address what you're describing specifically, and should provide a solution:


"If your Ask to Buy requests are missing

If you miss an Ask to Buy notification, you can find the request in Notification Center on your iPhone, iPad, iPod touch, or Mac. If you still don't see your Ask to Buy requests, check your Family Sharing settings, check which Apple ID you're signed in with, and make sure that you're on a supported device.

Open Notification Center on your iPhone, iPad, or iPod touch

Look for Ask to Buy requests in the Family section of Notification Center. 

  • From the Lock Screen, swipe up from the middle of the screen.
  • From any other screen, swipe down from the center of the top of your screen."


You can find these steps along with other information that may be helpful, here: If Ask to Buy isn't working - Apple Support


If you have followed the steps correctly and you still have the issue, let us know if you get any specific alerts or error messages when trying, as those may help us determine what might be causing the issue.


We also recommend restarting your device and keeping it updated as those steps assure you have cleared out any minor software issues and are running the most current version.


Restart your iPhone - Apple Support

Update your iPhone or iPad - Apple Support


If you still have questions, reach out to Apple Support directly, as this may require closer guidance: Get Support


Cheers!


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App requests not coming threw

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