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I upgraded to iOS 16.2 last week and haven't had a voicemail transcription since. I've reset and turned Siri off and on and all the things you can search for.
Thoughts? Is this an iOS 16 thing and is Apple fixing it?
iPhone 12 mini
I was on the phone with ATT for about 4 hours yesterday to get it fixed. What ultimately worked was to backup my phone and wipe and reset. REALLY?
Apple iOS 16.2 development team and ATT need to get together and find a fix...this was unacceptable. It may be a carrier feature, but it was the interaction with the new iOS that caused the problem.
I'm not sure what other functions might have been affected by the iOS update, but visual voicemail was the one that I found.
I was on the phone with ATT for about 4 hours yesterday to get it fixed. What ultimately worked was to backup my phone and wipe and reset. REALLY?
Apple iOS 16.2 development team and ATT need to get together and find a fix...this was unacceptable. It may be a carrier feature, but it was the interaction with the new iOS that caused the problem.
I'm not sure what other functions might have been affected by the iOS update, but visual voicemail was the one that I found.
Hey there lenore101,
Thanks for reaching out to the Apple Support Communities.
To get started, since Visual Voicemail is a feature that is provided by your carrier, have you had a chance to reach out to them to confirm that there are no issues on their side?
If you have reached out to your carrier, and no issues were located on their end, we'd recommend testing the issue by checking new voicemails that are received while connected to Wi-Fi if possible.
If you've noticed that the transcription for voicemails don't appear after 24 hours from receiving the voicemail, try using dictation in another app, then check for the transcription once again. For help with using dictation in another app, check out this link here: Use Dictation on your iPhone, iPad, or iPod touch - Apple Support
If the issue persists after the steps above, we'd recommend reaching out to Apple Support directly from this link here: Get Support - Apple
Take care!
Visual Voicemail stopped working
