I used a Bluetooth mouse on the iPad 6th generation, but after updating to ios16, I can no longer click with the mouse.

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Level 1

4 points

I used a Bluetooth mouse on the iPad 6th generation, but after updating to ios16, I can no longer click with the mouse.

I used a Bluetooth mouse on the iPad 6th generation, but after updating to ios16, I can no longer click with the mouse.
I don't see a round pointer on the screen, and there is some reaction where the pointer should be (the app gets a little bigger), but clicking doesn't launch the app.
 I'm using Logitech M336. 
Due to the screen failure, I am in trouble because I can only operate with the mouse. 
Please tell me how to resolve.

iPad (6th gen) WiFi, Cellular

Posted on Jan 18, 2023 12:56 AM

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Answer 1

amandal80

Community Specialist

Jan 19, 2023 11:54 AM in response to mi-T

Hello and welcome to Apple Support Communities, mi-T.

If we understand your post correctly, your Bluetooth mouse no longer works with your iPad after updating. We’d like to help.

Reconnecting may help: Connect a mouse to iPad - Apple Support

You could also try a different mouse as this model is not designed for use with an iPad: Logitech M535 Bluetooth Wireless Mouse

As for the issue with your iPad screen these steps may help with that: If the screen isn't working on your iPhone or iPad - Apple Support

Let us know if that resolves this issue for you.

Thanks for using the Apple Support Communities.

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Answer 2

mi-T Author

Level 1

4 points

Jan 21, 2023 11:59 PM in response to amandal80

I used Siri to open the bluetooth settings and tried disconnecting and reconnecting the bluetooth mouse,
 but I could only turn bluetooth on and off.
After that, when I pressed the home button to open the home screen from the screen off state, 
the touch ID became unusable and I could not unlock it.
So, when I tell Siri to "Show the password input screen", the touch ID screen for unlocking
 "Please unlock the iPad first" appears, but when I touch the home button,
 fingerprint authentication A motion is displayed and the lock is about to be unlocked,
 but the screen disappears immediately and Siri says, "I can't help you with that."
Unfortunately things got worse.

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Answer 3

dawngreg08

Community Specialist

Jan 22, 2023 11:47 AM in response to mi-T

Hello mi-T,

At this point, we recommend contacting Apple Support directly.

Get Support

Thank you for using Apple Support Communities.

Take care!

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I used a Bluetooth mouse on the iPad 6th generation, but after updating to ios16, I can no longer click with the mouse.

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