I cannot open my Airtag, can you help? It will not appear on my find my.

My iPhone will not allow AirTag to download.


Posted on Jan 18, 2023 3:52 PM

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Question marked as Top-ranking reply

Posted on Jan 20, 2023 2:33 PM

Hi bobhag,


Thanks for contacting Apple Support Communities!


We understand that you don't see your AirTag in Find My on your iPhone.


It sounds like you may need to reset your AirTag then set it up again. This article explains how to reset your AirTag by removing the battery: How to reset your AirTag - Apple Support

"An AirTag can be associated with one Apple ID. If you want to use an AirTag that someone else has used, they need to remove the AirTag from their Apple ID first. If the previous user removed the AirTag from their Apple ID but they were out of Bluetooth range of the AirTag, then you need to reset it before you can use it with your devices.

Here's how to reset your AirTag:

  1. Press down on the polished stainless steel battery cover of your AirTag and rotate counterclockwise until the cover stops rotating.
  2. Remove the cover and the battery.*
  3. Replace the battery.
  4. Press down on the battery until you hear a sound. This sound means that the battery is connected. 
  5. When the sound finishes, repeat the process four more times, removing and replacing the battery, then pressing down on the battery until you hear a sound. You should hear a sound each time you press on the battery, for a total of five sounds. The fifth sound is different from the previous four. This indicates that the AirTag is now ready to pair.
  6. Replace the cover by aligning the three tabs on the cover with the three slots on your AirTag.
  7. Press down on the cover.
  8. Rotate the cover clockwise until it stops rotating."


Take care!


44 replies
Question marked as Top-ranking reply

Jan 20, 2023 2:33 PM in response to bobhag

Hi bobhag,


Thanks for contacting Apple Support Communities!


We understand that you don't see your AirTag in Find My on your iPhone.


It sounds like you may need to reset your AirTag then set it up again. This article explains how to reset your AirTag by removing the battery: How to reset your AirTag - Apple Support

"An AirTag can be associated with one Apple ID. If you want to use an AirTag that someone else has used, they need to remove the AirTag from their Apple ID first. If the previous user removed the AirTag from their Apple ID but they were out of Bluetooth range of the AirTag, then you need to reset it before you can use it with your devices.

Here's how to reset your AirTag:

  1. Press down on the polished stainless steel battery cover of your AirTag and rotate counterclockwise until the cover stops rotating.
  2. Remove the cover and the battery.*
  3. Replace the battery.
  4. Press down on the battery until you hear a sound. This sound means that the battery is connected. 
  5. When the sound finishes, repeat the process four more times, removing and replacing the battery, then pressing down on the battery until you hear a sound. You should hear a sound each time you press on the battery, for a total of five sounds. The fifth sound is different from the previous four. This indicates that the AirTag is now ready to pair.
  6. Replace the cover by aligning the three tabs on the cover with the three slots on your AirTag.
  7. Press down on the cover.
  8. Rotate the cover clockwise until it stops rotating."


Take care!


Mar 29, 2024 5:41 AM in response to bobhag

You will need

  • painter's tape
  • hot melt glue gun

Place tape on a table approximately 2 x 2 inches. Place tape on metal side of AirTag. Make a small puddle of hot melt glue the size of an M & M on the table. Squish the tape side of the AirTag into it. Let it harden and cool down. Now push and twist open counter clockwise. Replace battery, reassemble, and remove tapes.

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I cannot open my Airtag, can you help? It will not appear on my find my.

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