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KandieM Author

Level 1

8 points

Apple return and refund help

Do apple refunds usually take a long time? I made another post about this yesterday but got no replies maybe I'm posting in the wrong section, I might call tomorrow. I'm really worried.

I accidentally printed my return label twice for a leather iphone case, and the tracking number changes everytime you do that, so now the tracking number in my account is wrong and it's showing as not being sent. The correct tracking number is lost to me and my account, I didn't take a photo or get a receipt from UPS, and I didn't see any instructions from my return process to print a receipt and put it inside the package. The only information linking the package to me is my name and address on the shipping label, is that enough for the returns department to process my refund? It's $88 (in Canada) and that is a lot of money for me I really hope I don't lose it.

Posted on Jan 19, 2023 1:00 AM

Top-ranking reply

brbo

Level 8

35,560 points

Posted on Jan 20, 2023 1:06 AM

Hi Storybookmoth,

Welcome to the Apple Community

Re: is that enough for the returns department to process my refund?

You might want to contact "Returns & Refunds":

Eg: Says:

“... if you need to return an item, we're here to help”:

Re: Do apple refunds usually take a long time?

Seems it depends on the method of payment for how long it takes.

You can read about "Refunds": if you scroll down in the article below:

Returns & Refunds - Shopping Help - Apple

There's a phone number (for US) mentioned in the article:

Apple Store Customer Service or "Apple Specialist" at 1‑800‑MY‑APPLE.

See a list of Apple phone numbers around the world

Contact Apple for support and service - Apple Support

All the best :-)

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