iPhone 14 won’t connect to internet via WiFi

My phone constantly stops connecting to the internet. There is no pattern and this happens multiple times per hour. Other devices (computer, TV) are connected just fine, while none of the apps on my phone can reach the internet. WiFi connection is solid and the settings give no indication of a problem. Restarting the phone does nothing.

Posted on Jan 21, 2023 1:34 PM

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Posted on Mar 8, 2023 3:08 PM

This helped. I had SharkVPN installed and removed it. Fixed the issue and I now have internet across the board. To others still experiencing this: Please remove any third party VPNs from your device. Resetting won't rectify the issue.

173 replies

Jan 23, 2023 9:26 PM in response to WinsC1

There is nothing wrong with my WiFi. As I stated in my original post, every other device has no problem reaching the internet. The only device that can’t find the internet is the Apple phone. The phone shows a strong Wi-Fi connection and no errors noting lack of internet. It just does not have an internet connection. I have many, many issues with this phone, so I chalk it up to the phone being defective.

Jan 24, 2023 10:18 AM in response to TheLittles

It is not just the browser. No app connects to the internet, I get a message from the app that there is no internet connection, even though all other devices (Alexa, TV, computer) get a signal over the same Wi-Fi and are working just fine. Even though the phone settings show a strong Wi-Fi connection and there is no indication the internet connection has been lost. The phone failure happens on all Wi-Fi networks, not just my home network. It is very frustrating.

Feb 25, 2023 12:28 PM in response to PJSBend

I am having this same problem. Recently purchased iPhone Pro 14. Sometimes it connects just fine, but (usually in the mornings after many hours being dormant) it will not connect to WiFi. Other devices on the same network will connect. My wife's iPhone 13 will also connect, so there is nothing wrong with the WiFi. If I turn off my phone and turn it on again, it connects. Very annoying.

Mar 24, 2023 7:23 PM in response to DMMSU

A few days ago, at around 7:30 pm, I received notice of, and installed, the iPhone update 16.3.1. To my utter amazement, I immediately began to have instantaneous connection to the internet for every link that was contained in my emails. I was ecstatic that, finally, the intermittent dropping of internet connection had been resolved. It worked flawlessly for the next several hours. I almost sent a comment to the Apple community to praise the resolution of the vexing problem. However, at about 11:00 pm, the intermittent dropping began all over. It is extremely frustrating.

Ironically, this evening I received an email notice from the Apple community regarding a post by an iPhone 14 user with intermittent connectivity issues and another proposed solution. Guess what? I clicked on the link and was immediately sent to a blank page with the never ending spiraling wheel of death. I returned to my iPhone settings, turned off Wi-Fi, turned it back on, and was, consequently, immediately transported to the website. At least my “work around” still seems to work. I am really frustrated by this annoying behavior from a $1300 phone. But, hope springs eternal -that someday, someone at Apple will give a ****, and actually create a solution, other than replacing my Spectrum provided modem and my Eero mesh router that creates a superbly reliable Wi-Fi environment for every other device in my home, except my new iPhone 14 Pro Max.

Mar 29, 2023 4:34 AM in response to PJSBend

I also have a similar issue with my new IPhone 14 however it also happened with my previous iPhone 12 mini. I’ve done all the things with the phone to try and resolve this issue including contacting Apple and contacting Sky which is the network I use. Apple say it’s Sky, Sky say it’s Apple. I’m furious. I keep having to switch off Wi-Fi and use 4G which is very inconvenient. I could be in the middle of buying something online (for example) and it just stops and I can’t go any further until I turn Wi-Fi off and work with 4G. All my other appliances work fine so in my opinion (not that I’m an expert) it’s not Sky. It all seemed to happen when the settings were updated to IOS 16 (around about October/November time) so thats 4/5 months of having a phone that doesn’t work properly. It’s been updated 2 or 3 times since and it’s still happening.

Apple, please sort this out. This occurs numerous times every single day which is unacceptable.

Mar 29, 2023 7:06 AM in response to lorenasalomon

lorenasalomon wrote:

Updated to 16.4 on Monday and the issue is not fix. My Iphone 14 pro max switches off of Wi-Fi when I’m not using it and switches back when I use it since doing the latest update 16.3.1.


Every iPhone that has ever been made (that’s over 2 billion) turns off Wi-Fi 30 seconds after the screen locks to save energy, unless the phone is plugged in. This is not something new for the iPhone 14 or for any version of iOS. iPhones have always worked this way.


When the phone receives a notification while asleep Wi-Fi is turned on briefly to allow the notification to be processed. But to receive notifications when asleep the iPhone must have a cellular voice network connection.

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iPhone 14 won’t connect to internet via WiFi

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