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iPhone 14 won’t connect to internet via WiFi

My phone constantly stops connecting to the internet. There is no pattern and this happens multiple times per hour. Other devices (computer, TV) are connected just fine, while none of the apps on my phone can reach the internet. WiFi connection is solid and the settings give no indication of a problem. Restarting the phone does nothing.

Posted on Jan 21, 2023 1:34 PM

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Posted on Jan 29, 2023 10:56 PM

Useless answer. Did you read what the problem is? A LOT of people is signaling the same problem, me included: a very expensive iPhone 14 Pro cannot see the wifi whereas ALL other devices, included old iPhones, can see it. As usual the answer is: the problem is wifi, not iPhone. Sorry, but I really expect better support from Apple!

173 replies

Apr 15, 2023 1:13 PM in response to Lawrence Finch

I understand VPN just fine thanks.


Please let me know how no VPN on public wifi protects and addresses against honeypots and mitm attacks...not to mention direct access from peers looking for vulnerabilities on your device.


You can visit tls secured sites all day long - that doesn't remove the (perhaps) top reason you should use a vpn on a public wifi.

Apr 15, 2023 2:13 PM in response to DMMSU

Your own intelligence protects you against honeypots; VPN does not. You can go to any site you enter on VPN or not on VPN, and if it is a honeypot site you will connect in either case. There is no possibility of MITM attacks on unsecured networks, because the interceptor has no idea what the content of your communication is. Someone who hacks a Wi-Fi network won’t even get your Wi-Fi address, because your iPhone provides a fake Wi-Fi address when you connect to any network. And looking for vulnerabilities is a fruitless exercise, because there aren’t any. And, as I said, Apple’s built in Private Relay deals with all of the issues you raise, and does it without the middleman VPN provider.

Apr 16, 2023 4:06 PM in response to Lawrence Finch

Interesting, you are dropping out of the thread without having answered my detailed response where I point out that I don’t have a VPN on my iPhone 14 Pro Max and that my previous IPhone 12 Pro Max and every other electronic device using Wi-Fi works perfectly, but my iPhone 14 Pro Max intermittently drops Wi-Fi and requires a workaround (turn the Wi-Fi setting off and on again) to get it to reconnect. Why doesn’t an actual, active Apple employee review this Support site and provide some meaningful support?

Apr 16, 2023 4:32 PM in response to GregB505

GregB505:

Why doesn’t an actual, active Apple employee review this Support site and provide some meaningful support?

———-


B/C that’s just the way it is. If you want them to see it, then give them feedback, and provide the URL of this thread. The assured way, is to screenshare with them, while in the phone troubleshooting this.

Apr 16, 2023 7:14 PM in response to Lawrence Finch

Thank you. I am 78 years old, and smart phones arrived after my super active work days and my highest levels of social activity. I try to keep up with a lot of the tech stuff that is useful to my current lifestyle- my iPhone, and it’s great camera, have become important to me. It is frustrating when you pay what seems like a premium price for a smart phone, and then find it doesn’t perform as well as your previous iPhone did. I took my iPhone 14 Pro Max to the local Apple Store after having made an appointment. I actually thought I was being wise to have taken screenshots of various notices on my new iPhone of “No internet connection” with contemporaneous photographs of other devices functioning perfectly on the precise same Wi-Fi system. I was flatly told that, despite my evidence to the contrary, my iPhone 14 Pro Max was in perfect working order, and that my wifi system was the source of the problem. But, disappointingly, and frustratingly, no one could explain why. Why did my iPhone 12 Pro Max work perfectly on the same system, but my new iPhone doesn’t. I have spoken to Spectrum (my internet provider and modem provider) and eero (my mesh router company). They both state that if other phones and other devices work well, and the iPhone is the only device that does not work well with the Wi-Fi system, then the iPhone 14 Pro Max is the problem. Can you see why I am frustrated? I am not a techie, but I am a pretty smart guy, and I am caught between giant corporations that don’t care enough to work with me to solve my problems with their products.

Sooner or later I will walk in to the local Apple Store and hand them back their $1400 iPhone in its original box and demand my money back or a replacement, and will have a temper tantrum like a four year old until someone helps me solve this absurdly annoying issue, or until I am escorted out by security. It has been five months and more than ten phone calls and literally taken days of my time. I am really frustrated. No one at Apple seems to give a ****. Perhaps I should just do a Tick Tock video of me using a hammer to smash my $1400 iPhone to bits with the front of the local Apple Store as a backdrop and explain that I am doing so because no one at Apple will work with me to solve my problem.

May 3, 2023 4:29 PM in response to PJSBend

Good job. I'm next. Still hoping for the Tesla Phone, but either way, I am done with Apple. My M1 Mac Mini was complete garbage, and now my iPhone 14 keeps losing wifi and all I get from Apple is scripted condescending nonsense. I have owned every iPhone since the original one, and almost every computer since the IIe (yes, I'm old), but I am no longer willing to put up with their inflated prices, reduced quality, increased proprietary architecture, forcing consumers to pay inflated prices for RAM & SSD's, etc. I was one of the biggest Apple supporters on Earth. Not any more. The latest iterations of their products is all hype, no substance. They no longer stand behind their products, but most of all, Apple products are no longer reliable. It's sad to see what once was an elite, top-tier company fall so low.

May 3, 2023 9:08 PM in response to Lawrence Finch

Mr. Finch, I have tried every recommendation offered, including having my iPhone 14 Pro Max returned to Apple engineering for a thorough evaluation. I am told that my iPhone is in perfect working order. Yet, despite these assertions of a perfect working iPhone, it continues to drop the internet connection in my home to the point that it is a joke. It also is extremely sluggish on the Wi-Fi system at my place of work, often taking minutes, for example, to access any link provided by different news articles or by simply displaying a blank page. Sometimes the screen freezes after a phone call and will not respond to taps, or swipes, until the phone is turned off and back on. Every person associated with Apple, including you as a frequent contributor to Apple discussions, tells me it is my Wi-Fi system. It is a Spectrum provided modem and a $300 hundred dollar Eero system that works perfectly for streaming HD movies and programs on my 4k OLED TV, it works perfectly for my desktop computer, my laptop, and my wife’s Samsung phone. It worked perfectly for my previous IPhone 12 Pro Max. My interpretation of your advice and Apple’s technical support response, is that I should simply throw out a one year old mesh router system and replace it with something else. What else? No one from Apple has offered an explanation of settings I should change, or how to change them. No one has offered an explanation as to why my current modem Wi-Fi system worked perfectly with my previous iPhone but suddenly fails to work with my new iPhone. No one seems to care.

I help customers set up Apple car play in their newly purchased luxury cars. I have worked with at least 15 customers in the past two months who also have an iPhone 14 Pro Max as their personal phone and who also report a problem of their new iPhones intermittently dropping Wi-Fi and showing messages of “No internet connection” despite other devices being connected to the same network. So, Apple can simply reject the idea that there is a problem with its iPhone 14 or its new software; you can give smug/sarcastic/condescending answers when people disagree with you, but let me assure you there is a real problem. It is extremely frustrating that no one associated with Apple cares sufficiently to help, other than to point to regurgitated/computerized answers that don’t solve the problems of intermittent dropping of Wi-Fi reported by numerous customers. If the latest iPhones don’t play well with certain Wi-Fi systems, then please tell us that. The last time I was at the local Apple Store to seek solutions, I finally asked the manager, what do I need to do to solve this problem? He folded his arms and said, “All I can tell you is that the problem is not the IPhone 14 Pro Max.” That was not helpful at all. I am really frustrated.

May 4, 2023 4:06 AM in response to GregB505

And this is exactly why I am abandoning all of my apple products: Complete denial that a problem even exists. Blaming every other entity and not accepting that the problem is within the Apple product.


Without going into the multitude of Apple products I have owned over the decades, I will simply name the current products we are using and will be selling to rid ourselves of this ongoing nightmare.


iPhone 13 Pro

iPhone 14 Pro

iPad Pro

Mac Mini M1

Mac Mini M2

Apple Watch 7

Apple Watch 8

Apple TV 4K

Apple TV 4K


This once great company has become a sad example of what happens when greed overtakes the desire to be the best.


Apple is stubbornly digging its own grave, somewhat similar to Anheuser-Busch, bed bath and beyond, the record industry, and the US government.


i take no pleasure in watching it…I think it’s sad. But I choose to find better and more reliable products.


good luck


May 10, 2023 11:29 AM in response to jaanika160

My iPhone 14 Pro Max went back to the local store for a second round of testing and being completely reset. I also returned to Spectrum and was given a brand new modem and a free upgrade of speed to 1gb from my previous 300mps. Thus, I reset the iPhone 14 Pro Max; installed a new modem; upgraded the Wi-Fi speed and reset the Eero mesh Wi-Fi. I looked into replacing the Eero mesh, but numerous sites rate the Eero mesh network which I installed (not quite a year ago) as one of the best for iPhones, especially the 14 Pro Max.

The bottom line is that, despite all of my time and efforts, I still have problems acquiring and re-acquiring internet connection- both at home and at work. It does seem a bit improved- now I only have to turn off and turn-on the Wi-Fi setting in the iPhone two or three times per evening rather than with every attempt to follow a link. If I had to bet, I would still put my money on the virtual SIM card as the change which is the root cause of the problem.

May 19, 2023 7:21 AM in response to NCW3328

NCW: Apple is folding its corporate arms and stonewalling-- laying the blame on the iPhone 14Pro Max owners’ Wi-Fi. Interestingly enough, in my case at least, they are blaming it on the same Wi-Fi system that worked seamlessly with other, earlier iPhones and currently works seamlessly with other devices (TVs and Android phones and Apple iPads.) But, when you are a really big corporation, you can stonewall with impunity.

May 19, 2023 8:46 AM in response to PJSBend

Whenever I have that problem, it is always a problem with my modem not giving me an internet connection. The router is doing its job generating a usable wifi signal that all devices in my home can use. The router is not getting any internet connection from the modem. Some modems have a built-in router, but the function is the same: Internet Provider <-->Modem <-->Router <-->your devices


Rebooting the modem should work if your ISP is providing a signal. If rebooting modem does not work, call your ISP(Verizon, Comcast,T-Mobile,....)

iPhone 14 won’t connect to internet via WiFi

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