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why is my apple store disabled and why wont it let me put a new payment method in? how do i fix this problem?

iPhone 14 Pro Max

Posted on Jan 21, 2023 6:30 PM

Top-ranking reply

Limnos

Level 10

418,849 points

Posted on Jan 21, 2023 7:24 PM

Hello,

Let's deal with the disabled issue first since clearing that up may handle the other.

If you see a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked", you must contact Apple for help. This is not something you can fix yourself. Apple provides this contact link for this specific issue --> Apple Support .

The above is based on the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support

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why is my apple store disabled and why wont it let me put a new payment method in? how do i fix this problem?

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