Activity App Greyed out after every charge

Question

Level 1

4 points

Activity App Greyed out after every charge

every time I take my watch off the charger over night, the activity app stops working. I have reset my SE multiple times, checked all of the activity and location settings. I’ve powered on and off. Forced reboots. After the factory resets, it seems to work for a few times and then back to normally. It can sometimes take 5-30 min for the app to start working and I get my daily “activity message”. All in the meanwhile, I would have kept track of my steps but I just can’t use the activity app or any app that tracks my heart rate during the time that it is greyed out. There are days where it will drain the battery from 100 to 70% trying while the activity app tries to work. And when it starts working on its own, the battery draining stops.

Apple Watch SE

Posted on Jan 21, 2023 11:00 PM

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Answer 1

Jan 24, 2023 11:05 AM in response to Jluu512

Hi Jluu512,

We recommend you try the steps in the link below since the Activity app on your Apple Watch is greyed out.

Update directly on your Apple Watch

To perform the recommended steps via the link above, complete the steps in the "Update directly on your Apple Watch section."

If your Apple Watch has watchOS 6 or later, you can install updates without your iPhone:

1) Make sure that your watch is connected to Wi-Fi.

2) On your watch, open the Settings app.

3) Tap General > Software Update.

4) Tap Install if a software update is available, then follow the onscreen instructions.

Leave your Apple Watch on its charger while the update completes, and don't restart your Apple Watch. When the update completes, your Apple Watch restarts on its own.

We recommend the steps above because they will show you how to update your Apple Watch to the latest publicly released version of watchOS.

While updating your Apple Watch can seem simple, it can actually resolve many minor issues with the device.

Please let us know the outcome after giving the above steps a try.

Thanks for using the Apple Support Communities.

Cheers!

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Answer 2

Todd0213

Community Specialist

Jan 25, 2023 8:49 AM in response to Jluu512

Greetings Jluu512,

We're glad you had the chance to update watchOS. With the issue continuing, the next step would be to contact Apple so they can look in to this issue further. You can find their contact options via the link below.

Contact - Official Apple Support

Take care!

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