Some images not displaying on Safari

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25 points

Some images not displaying on Safari

I am running an iMac with Catalina 10.15.7 and Safari 15.6.1 and some images from at least one particular website refuse to display, instead I get the blue ? box. The exact same website displays perfectly via Google Chrome and also on a MacBook/Air running the latest Ventura and Safari. Can't update the iMac since it is Late 2013 so cannot run Ventura and I am not ready to upgrade to a new iMac just yet.

I have generally found Safari to be a bit odd in the past, in that quite often websites do not run properly, whilst working perfectly on Chrome. I presume I have a duff setting somewhere, but have been through all the obvious things in the developer menu as well as clearing History and Cache, all to no avail.

Any suggestions gratefully received.

iMac 21.5″, macOS 10.15

Posted on Jan 22, 2023 9:54 AM

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Answer 1

Top-ranking reply

bjw10 Author

Level 1

25 points

Jan 25, 2023 12:10 PM in response to Jeff_W.

Hi Jeff_W,

I appreciate the thought, but don’t see me getting much joy by going back to the website owner and telling them that their website doesn’t work on Safari on my “out of date” iMac, whilst it works on the same pc on Google Chrome and on Safari on a current Mac.

Maybe it would be different if they had tons of customers reporting the same issue, but I guess that is not the case. In their position, I would respectfully suggest it was

my problem and it would be hard to disagree.

Thanks,

Brian.

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Answer 2

bjw10 Author

Level 1

25 points

Jan 26, 2023 7:06 AM in response to bjw10

Hi Jeff_W,

Following on from my previous post, I now have another website suffering from the exact same problem. Works on Google Chrome and the MacBook Air, but not on my iMac. Wouldn't that seem to confirm it's likely to be a local problem with my iMac settings rather than a website specific issue.

Brian.

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Answer 3

bjw10 Author

Level 1

25 points

Jan 25, 2023 3:35 AM in response to Nicholas_B2

HI Nicholas_B2

Thanks for your reply. I had previously tried all the things you suggested, having already read the article in the link at the bottom of your post. But just to be sure, I tried them all again without success. The only extension I have is the Google Analytics Opt-out and I have tried again with that turned off and it has no effect.

As for further details, I am not currently aware of any other specific websites with this problem, but it has been an occasional problem in the past. Also, it is now hard to state categorically whether this website has ever worked properly before. As it stands, the bulk of the images, but not all, fail to appear.

The only definite thing I can still report is that the site works perfectly on this pc using Google Chrome, on the MacBook Air with Ventura as well as on Safari on my iPhone.

Sorry, I can't be more specific. It is completely baffling!

Brian.

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Answer 4

Jan 24, 2023 1:48 PM in response to bjw10

Hello bjw10,

Thank you for reaching out to Apple Support Communities.

These steps may be helpful as they relate to issues with Safari:

"Reload the page

To reload a page, choose View > Reload Page, or press Command-R. If you can't reload, make sure that you're connected to the internet.

If you still can't reload:

Press Command-Q to quit Safari. If Safari doesn't quit, press Option-Command-Esc to force Safari to quit.
Open Safari again and try to load the page. When Safari opens, if it automatically opens pages that you don't want to open, quit Safari again, then press and hold the Shift key while opening Safari.

Check Safari extensions

If you installed any Safari extensions, make sure that they are up to date.

You can also try turning extensions off. From the menu bar in Safari, choose Safari > Settings (or Preferences). Click Extensions, then deselect the checkbox for each extension to turn it off. Learn more about Safari extensions.

Check Safari settings

The webpage might not be compatible with one or more browser settings, which you can turn on or off as needed. From the menu bar in Safari, choose Safari > Settings (or Preferences). Then click Websites, Privacy, or Security to access these settings:

Websites settings. These settings can be configured for specific websites.
Privacy settings. These settings apply to all websites.
Security settings. These settings apply to all websites."

More steps can be found here: If Safari on Mac doesn't open a webpage or isn’t working as expected

If the issue persists, can you provide a few more details? Do you notice any issues with any other websites? When did you first notice this? Also, have you ever been able to view this website properly before?

Cheers!

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Answer 5

Jeff_W.

Community Specialist

Jan 25, 2023 8:48 AM in response to bjw10

Hi bjw10,

Since the website is loading properly on other browsers, it's likely there is a compatibility issue. At this point since it has been isolated to a single website using that particular browser on that OS, we would advise to report this compatibility issue to the developer of the website so that they can address it.

Cheers!

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