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meekee3 Author

Level 1

8 points

Black screen with Apple TV+ app on Xfinity

When I start the Apple TV app from Xfinity, the Apple logo appears and then it just goes to a black screen? Any ideas on how to fix? I have tried messing with resolution and I have reset the cable box. Any other suggestions? Thanks

unknown,

Posted on Jan 22, 2023 3:27 PM

Top-ranking reply

meekee3 Author

Level 1

8 points

Posted on Feb 3, 2023 10:22 AM

So after like 4 calls into Xfinity I was able to figure out a way to get it to work again. Hope this helps for you…

Click you Xfinity button on your remote
Navigate to the settings icon all the way to the right.
Scroll down to Privacy and select it
Scroll down to Locally Stored Data and select it.
A message will appear asking you to Clear local storage. Select OK.

Once I did this, I closed out relaunched the app and it started working again.

Good Luck!

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17 replies

Btt1725

Level 1

8 points

Mar 16, 2023 2:17 AM in response to meekee3

Don't know how Meeke... Figured this out but thank you it works!!!

debm76

Level 1

8 points

Mar 20, 2023 8:25 PM in response to meekee3

It worked!!! THANK YOU SOOOO MUCH!!!!

Black screen with Apple TV+ app on Xfinity