My Airpod Pro 2s are stuck on 5A374

My Airpod Pro 2s are stuck on 5A374. They are experiencing regular issues with desync between the two airpods. I am trying to force them to update the latest version, but they don't seem to do so despite connecting them to an MAC and Iphone regularly.

Posted on Jan 22, 2023 7:31 PM

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2 replies

Jan 24, 2023 5:49 PM in response to rdurfey

Hey there rdurfey,


Upon reading over the article above your post, we found that it states AirPods automatically update themselves. That being said, we wanted to confirm more details to better understand the issue occurring with your AirPods, along with ruling out some possible causes:


  1. What exactly did you mean by your AirPods 'desync'? The more details you provide, the better we'll understand what's happening.
  2. When did the issue first start?
  3. Which model are you pairing with your AirPods, and what's the OS version installed on it?
  4. Has the device you've been pairing with your AirPods been restarted since the 'desync' issue began to occur?
  5. Does the same issue occur if you test pairing your AirPods with a different device?


Cheers!

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My Airpod Pro 2s are stuck on 5A374

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