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I had to get a new number and phone and can’t get my old number off my account am not receiving any of my iMessages or FaceTime calls on my new number how do I remove the old number permanently

My FaceTime calls and iMessages are going to my old number I got a new number and phone and can’t figure out how to completely separate my account from the old number

iPhone 8, iOS 16

Posted on Jan 22, 2023 7:59 PM

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Question marked as Top-ranking reply

Posted on Jan 23, 2023 7:10 AM

Do as suggested in this document --> Add or remove your phone number in Messages or FaceTime - Apple Support


If the above doesn't work then have a look at --> Deregister iMessage on your iPhone or online - Apple Support


If you still have questions or problems:


To contact Apple, click here --> Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support



1 reply
Question marked as Top-ranking reply

Jan 23, 2023 7:10 AM in response to Mikemilton89

Do as suggested in this document --> Add or remove your phone number in Messages or FaceTime - Apple Support


If the above doesn't work then have a look at --> Deregister iMessage on your iPhone or online - Apple Support


If you still have questions or problems:


To contact Apple, click here --> Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support



I had to get a new number and phone and can’t get my old number off my account am not receiving any of my iMessages or FaceTime calls on my new number how do I remove the old number permanently

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