My FaceTime calls and iMessages are going to my old number I got a new number and phone and can’t figure out how to completely separate my account from the old number
iPhone 8, iOS 16
Do as suggested in this document --> Add or remove your phone number in Messages or FaceTime - Apple Support
If the above doesn't work then have a look at --> Deregister iMessage on your iPhone or online - Apple Support
If you still have questions or problems:
To contact Apple, click here --> Choose your country or region - Official Apple Support
Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support
Do as suggested in this document --> Add or remove your phone number in Messages or FaceTime - Apple Support
If the above doesn't work then have a look at --> Deregister iMessage on your iPhone or online - Apple Support
If you still have questions or problems:
To contact Apple, click here --> Choose your country or region - Official Apple Support
Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support
I had to get a new number and phone and can’t get my old number off my account am not receiving any of my iMessages or FaceTime calls on my new number how do I remove the old number permanently
