Kindly help as iphone 12promax is not accepting the aaple id and password.Forgot passcode,reset the device but stuck in owner lock.and didnot accept my id and password.
iPhone 12 Pro Max
Hi zohaibmoazzam,
It sounds like Activation Lock is turned on. If the device was purchased from someone else, have them go over these steps, which will prepare the device for you to use: What to do before you sell, give away, or trade in your iPhone or iPad.
If you no longer have your iPhone or iPad
If the steps above weren't completed and you no longer have your device, use these steps:
1. Ask the new owner to erase all content and settings using the above steps.
2. If you're using iCloud and Find My [device] on the device, sign in to iCloud.com/find or the Find My app on another device, select the device, and click Erase. After the device has been erased, click Remove from Account.
3. If you can't follow either of the above steps, change your Apple ID password. This won't remove personal information that's stored on your old device, but it prevents the new owner from deleting your information from iCloud.
4. If you're switching to a non-Apple phone, deregister iMessage.
5. If you're using Apple Pay, you can remove your credit or debit cards at iCloud.com. Choose Account Settings to see which devices are using Apple Pay, then click the device. Next to Apple Pay, click Remove.
6. Remove your old device from your list of trusted devices.
7. If you purchased an AppleCare plan for your device, cancel your AppleCare plan.
If you're the original owner of the device, follow these steps to remove Activation Lock: How to remove Activation Lock.
Regards.
Hi zohaibmoazzam,
It sounds like Activation Lock is turned on. If the device was purchased from someone else, have them go over these steps, which will prepare the device for you to use: What to do before you sell, give away, or trade in your iPhone or iPad.
If you no longer have your iPhone or iPad
If the steps above weren't completed and you no longer have your device, use these steps:
1. Ask the new owner to erase all content and settings using the above steps.
2. If you're using iCloud and Find My [device] on the device, sign in to iCloud.com/find or the Find My app on another device, select the device, and click Erase. After the device has been erased, click Remove from Account.
3. If you can't follow either of the above steps, change your Apple ID password. This won't remove personal information that's stored on your old device, but it prevents the new owner from deleting your information from iCloud.
4. If you're switching to a non-Apple phone, deregister iMessage.
5. If you're using Apple Pay, you can remove your credit or debit cards at iCloud.com. Choose Account Settings to see which devices are using Apple Pay, then click the device. Next to Apple Pay, click Remove.
6. Remove your old device from your list of trusted devices.
7. If you purchased an AppleCare plan for your device, cancel your AppleCare plan.
If you're the original owner of the device, follow these steps to remove Activation Lock: How to remove Activation Lock.
Regards.
Forgot passcode,reset the device but stuck in owner lock.and didnot accept my id and password
