Error when trying to sign-into Apple TV . Verification failed

When I sign into AppleTV, I get verification failed. Error code N/63CEFB51. Not sure what a next step is?

3900X,

Posted on Jan 23, 2023 1:33 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 26, 2023 6:30 AM

Hi. I solved today the problem. Need to press help remote control - Status & Diagnostics - Privacy Setting - scroll dow and Agree All.

Hope can Help

17 replies

Jan 25, 2023 12:15 PM in response to 11kstadia

Greetings 11kstadia,


To confirm, are you seeing this error in the Apple TV app on an iOS or iPadOS device? If so, you may find app specific troubleshooting steps helpful in reaching a resolution. You can find those steps listed below and outlined in the following article.


  1. "Force the app to close."
  2. "Restart your iPhone or restart your iPad."
  3. "To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad."
  4. Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed."


If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support


If you're having issues on another device, let us know as this can help guide us through additional troubleshooting.


Have a great day!


Mar 6, 2023 6:15 AM in response to 11kstadia

I have been trying to get it setup on my new Roku TV, and the same error message every time. I logged myself out of everything, deleted the app, reinstalled the app, the whole 9 yards for trouble shooting. Same message. At this point, I’m just canceling my subscription. I’m not watching TV on my phone or tablet and I don’t want to screen share off my phone to watch it.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Error when trying to sign-into Apple TV . Verification failed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.