You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Badge in Messages shows unread messages - but there aren't any unread messages

On my iPhone SE, iPad Pro, iMac, and MacBookAir, the badge on Messages continues to show unread messages. But having checked all four devices and cleared all unread messages, why does the badge (red circle with number in it) continue to show that I have some?

iPhone SE

Posted on Jan 24, 2023 12:25 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 25, 2023 7:29 PM

Hi Jeff Ryer,


It may be possible that you've enabled unknown sender filtering in Messages. Per Block, filter, and report messages on iPhone:


"Go to Settings  > Messages, scroll down to Message Filtering, then turn on Filter Unknown Senders.

When this setting is on, you can only see messages from people who aren’t in your contacts when you go to Filters > Unknown Senders."


Messages from unknown senders will be filtered into the designated location but may still show as unread.


Should that not be the case, reach out to Apple Support to investigate further.


Regards.

1 reply
Question marked as Top-ranking reply

Jan 25, 2023 7:29 PM in response to Jeff Ryer

Hi Jeff Ryer,


It may be possible that you've enabled unknown sender filtering in Messages. Per Block, filter, and report messages on iPhone:


"Go to Settings  > Messages, scroll down to Message Filtering, then turn on Filter Unknown Senders.

When this setting is on, you can only see messages from people who aren’t in your contacts when you go to Filters > Unknown Senders."


Messages from unknown senders will be filtered into the designated location but may still show as unread.


Should that not be the case, reach out to Apple Support to investigate further.


Regards.

Badge in Messages shows unread messages - but there aren't any unread messages

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.