Mail crashing after installing macOS Ventura (clean install)

I am at my wits end with the Mail.app and macOS Ventura - it seems no matter what I do to fix this issue it continues to crash. It seems that macOS Ventura is the problem. Mail.app never crashed on Monterey or on Big Sur. I was on a support call with Apple Support and went through just about every possible solution and nothing seems to work.


The issue was believed to have been resolved yesterday however, today while attempting to delete an email in the mail.app it crashed again. I was on the phone with a third support rep and had agreed to erase my SSD and reinstall macOS (clean install) I installed Monterey and before I added any other apps I upgraded to Ventura 13.2


I am expecting the tech to call me back within the next 10 minutes because as I was going through my email again the mail.app crashed and it does not matter which account I am in or which email I am looking at to delete it crashes.


Previously, I booted into safe boot and it still caused mail.app to crash. I have tried adding a test account on my MBA m1. to see if this issue was only on my account and the crash once again happened. I am seriously thinking Apple has bloated macOS too much instead of adding new features rather they are useful or not Apple would be better off making sure what we already have is working. Sadly, this is starting to remind me of Windows (chose your flavor)

MacBook Air 13″, macOS 13.2

Posted on Jan 24, 2023 2:53 PM

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Posted on Feb 5, 2023 2:29 PM

With a fresh system and no user files it's beginning to sound more like some sort of hardware issue. The next step would be to take it into the nearest  Apple Genius Bar or Apple Authorized Service Provider for free diagnostic tests.  Preferably a Genius Bar.

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109 replies

Feb 7, 2023 8:21 AM in response to etresoft

@etresoft,


Too LATE (LOL) - before your reccomendation I had just unsubscribed to that email - I was getting several emails a day (it was expected) and I was going to unsubscribe anyway. My suspicion of that mail was the number one however, I ignored it for a while because a few times that email had not been pulled down to my mail.app and the mail app would crash, but later I learned it was being pulled down. So, I decided to eliminate it rather it was the problem or not.


Since it was a Weather related email (also recall notices) I never kept any after reading I would just delete the message. So, there are no copies available and I no longer get the emails since I unsubscribe. I can say (without jinxing myself LOL) that I have not had any crashes in mail.app since yesterday when I unsubscribe. I will say this it took me going to iCloud.com on the web in order to unsubscribe because anytime I clicked on the email to either delete or read it mail.app would crash. Luckily, iCloud was able to remove it from the mail.app once I deleted it. from the website.


I want to wait until at least tomorrow before I consider this fully resolved and close my ticket with Apple. I have a feeling if I jump the gun it will shot me in the back. So, for now I want to say I am 98% certain this may have been resolved. Thank you a million times over for yours and everyone else's assistance.

Feb 8, 2023 8:25 AM in response to MobileMeKevin

This is day 2 since I deleted and unsubscribed to an email that I would get several times a day. The purpose of the emails were National Weather Services which would provide daily forecasts, and weekly forecasts along with recall notices and other important information. - Apparently something within these emails began causing an issue within the mail.app. What exactly that was/is undetermined at this time. But, apparently it had to do with this email subscription I belong to as another user on this thread also had the samme email subscription and was experiencing the same issue. - So, for now things appear to be working rather they are resolved or not will be up to Apple. I provided more than enough information directly to them before and after posting on this forum and they have pretty much began ignoring me regarding the issue.


One interesting note, Apple Support at no time attempting to ask if or mentioned if it a specific email may have been involved. I myself only suspected just before etresoft brought the possibility up and upon deleting that email and unsubscribing to the email subscription I have found a "work-around." to me while I wanted to help Apple figure this out so that it may be of help to them and other users that may have or will experience it. The work-around is a fix that is saving me the grief of dealing with my mail.app crashing. Maybe Apple will find the issue and create a fix.



Feb 27, 2023 9:53 PM in response to mputzel

Hi


After update on 13.2.1 exact same issue for me …

This is so frustrating…i resolve myself by swapping to Spark App avaible in AppStore.

Since I’ve swapped no issue in Spark mail with exactly same mailbox (2 gmail with a custom domain name).

so we can clearly say the issue is Apple Mail app… i hope Apple resolve that quickly! I use Apple Mail since macOS 9 and and dont wont change ! Spark is nice but miss some functionality like big unread circle, move do folder (easly) etc..

Apr 16, 2023 6:20 AM in response to Zelda01

For me it was an email from the National Weather service provided by the National recall Service emails. The only reason I was able to determine that this was the one email is that most often it would be the only email from them in my inbox or after going through each email in the inbox as a process of elimination since I would have to read or glance at the email anyway this wasn't all that hard to do.


If the email was the only one in the inbox at the time and it crashed it became suspect. If it was among other emails I would attempt to read or glance at the others and when I would click on that one email the mail.app would crash. Sometimes just launching the mail.app it would crash before any email appearing.


After suspecting this one email message being the possible culperite, I took my mail.app offline. Logged into icloud.com removed the email from the inbox (it would not crash online) then hopped over to where I subscribed to the email and removed my subscription. Once, I did this the mail.app stopped crashing on me. While this did not resolve the issue. It did stop it from crashing. This is where I decided to stop my investigation. after sending Apple and several members of this conversation copies of my crash logs etc. I felt my time was done as no one were able to resolve the problem.


I can live without that email subscription, it was getting to be annoying anyway although, I nice feature to have with weather and recalls it was amazing how I would get 20 emails a day. Sometimes for something too minor.


I don't know if Apple address this issue in any of the recent updates or not, I know they never bothered to contact me regarding it after I sent the crash logs and none of their support steps resolved the issue and let me tell you after erasing my storage (HDD/SSD) several times, to please the support agent I decided they were wasting my time. I found the best help was from our support community here, which I am grateful for.

Jan 25, 2023 8:24 AM in response to MobileMeKevin

Do you have more than ONE email account set up in mail? If you do, I suggest you remove all of them, then add only ONE. Test for a while to see if Mail crashes. Then add the others (if you have more) one by one, testing for a period of time before adding the next. As a process of elimination to see which account is causing it. Then if you determine which account it is, I suggest you use web access using a browser to that email account, to check the messages to see if any are flagged as problematic. Especially look for messages with very large attachments. If you need the attachment, you can download it and save or back it up. Then delete that message from within the browser session. Then add that account to Mail and see if it helped. Sounds like there could very well be a corrupted message or attachment that isn't all the easy to isolate.

Jan 26, 2023 2:14 PM in response to MobileMeKevin

Download and run Etrecheck.  Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


Copy the report



and use the Additional Text button to paste the report in your reply.



Then we can evaluate the report to see if we can determine the cause of the problem.


Feb 4, 2023 3:45 PM in response to MobileMeKevin

We feel your pain, MobileMeKevin!


The advice to use 'Verified only Apple Software installed no third party apps' is particularly hard to follow, isn't it; although one sees why Apple advises it.


Also appreciate that you've probably done more testing than most of us would have the patience - not to mention the time - to do!


Would you agree that such a phenomenon is really very unlikely to be one that persists fresh from a factory image - of any version of macOS, including Ventura? Simply because so many people are not experiencing an immediate crash.


It must be something else.


I know it's tiresome, but if you can:


  • make a working backup (I'm using the word 'working' advisedly!) of what's on your machine now
  • bring your machine back to its factory state with - as has been asked - literally only the software installed by Apple
  • not connect to the Internet by wifi or cable
  • launch Mail with no accounts enabled, no bundles, no extensions, no mailboxes, no data at all.


Does it still crash?


That ought to prove something. Then presumably try:


  1. connecting to the Internet
  2. adding just one account
  3. slowly adding in third party apps


Is there a point at which something in the environment is sufficiently different - even in unexpected ways - for the crash to be reproducible? A particular message or structure somewhere in Mail's indexes etc. Assuming a factory image doesn't provoke the crash…


I know this is tedious; just trying to suggest following standard troubleshooting steps.

Feb 5, 2023 1:49 PM in response to MobileMeKevin

When you say a clean install did you migrate your user data to the new installation with Migration Assistant?


Download and run Etrecheck.  Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


Copy the report


and use the Additional Text button to paste the report in your reply.



Then we can evaluate the report to see if we can determine the cause of the problem.


Feb 6, 2023 12:52 PM in response to steve626

While this might be a solution, I have serious doubts, WHY? because if it was a hardware issue then another email app that I downloaded does not crash it appears to be a software issue with mail.app. I will have to disagree with you regarding the scores of others, there doesn't have to be scores of other users that may experiencing this issue. There are plenty of other users whom have also reported this being a problem with their mail.app and macOS Ventura. 13.2, 13.1 and even 13.0. While this does not appear to happen in macOS Monterey. nor does it happen with the Spark email client. but, I do thank you for your suggestion, if I can get to an Apple Store to have them look at it I will but most likely if it was a hardware issue, I am sure the hardware diagnostics I have done along with other techs that have looked it would have at least seen something within the hardware and it would not just be a single app that is crashing. This is why I suspected mail.app and having over 700 Mbs of data in the archive and or inbox thinking maybe it was the reason for the crash. I am now beginning to think it might be related to one specific email that I get several times a day from the national weather service it seems any time I attempt to delete those emails the mail.app crashes but does not in spark. We will see. thanks again.

Feb 7, 2023 12:31 PM in response to MobileMeKevin

Just to clarify, the problem has not been resolved. You've found a workaround, that's all. But those e-mails are still crashing Apple Mail, if not for you, then other people. Something about Mail's processing of these headers is broken. Even if it can't understand or the input is poorly formatted, it should never crash. That's a programming error on Apple's side.


So don't close your ticket. It's not solved. Try to give them information about exactly which service is generating these e-mails so they can get a copy.

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Mail crashing after installing macOS Ventura (clean install)

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