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Level 1

15 points

Roku Apple TV Streaming Problem

My Roku has a hard time streaming Apple TV+ most of the time. Either every show/movie I try says "There's a problem loading this video" and "Video Not Available". Recently did a hard reset on the Roku device, and it's now able to show one of the videos but not the others. Very frustrated that I can't seem to find a good answer anywhere - any help would be appreciated.

Posted on Jan 24, 2023 6:36 PM

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

142,824 points

Posted on Jan 25, 2023 3:30 AM

Something is causing the app to be unable to contact the remote servers.

See if this document has clues that apply to your situation: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support

“Video not available” may mean no valid reaction from the remote server.

Verify that your router doesn’t block Apple’s servers (or its CDN) through a firewall setting.
Verify that your router doesn’t block ports that Apple services like to use.
Verify that you use a good DNS on your router, like the one from your ISP, which gets updated with all server names that Apple might use.
Verify that your Roku has the correct date and time and timezone, as Apple may be more strict about that (TLS) than other content providers.

Else

Check for Roku OS software updates.
Check for Apple TV app updates, if not set to do so automatically.
Try resetting the Apple TV app.
Try deleting and re-installing the Apple TV app.

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Roku Apple TV Streaming Problem

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