Apple Mail Crashes after Ventura 13.2

stevefromchandler wrote:

I upgraded to Ventura 13.2 and now my Mail crashes everytime I open it. Is anyone else having this problem? is there a solution?

A - Would suggest updating to the Current Stable Release 13.4.1

The links below are directly related to the the above suggestion.

Once the computer is running the latest Ventura - Test if the issue persists

Keep your Mac up to date - Apple Support (CA)

Apple security updates - Apple Support (CA)

Did you remove the v10 folder and let it fully rebuild after turning off the mail accounts? That's the only thing that worked for me.

Settings>Internet Accounts, turned "mail" switch off on my exchange server account.

Problem instantly solved.

Ventura 13.3 upgrade resolved the Mail error for me. Thank you to all for your suggestions.

Ventura 13.3 upgrade resolved my issue.

I used the prior method of turning off the accounts, removing my v10 folder and letting Mail re-build everything again and after 24 hours it all seems to be running without issue. Somehow the upgrade to Ventura and/or change to M2 Mac from Intel must have caused some corruption that the Mail app really didn't like....

Same here, (Spectrum-Roadrunner) crashes apple mail, I turned off Spectrum acct. and no more crashing of the apple mail. iCloud mail works as normal.

Well I think Apple has heard all the squealing and released an update today Ventura 13.2.1.... has been running on my iMac since about 2 pm EST and no crashes YET!!! fingers crossed!

I have what seems to be the same issue. After updating from Ventura 13.1.1 to 13.2 on my intel macs (MacBookPro and MacMini), the Apple Mail app opens initially, but then inevitably after about 1 minute just hangs, showing only the beach-ball-of-death. After a minute or two more, the "Force Quit Applications" window starts showing "Mail (not responding)". I have tried running in safe mode, and reinstalling accounts, but that didn't help. Rebuilding a mailbox is impossible because the app freezes before this can complete. It seems to be triggered by two of my internet accounts: my work account using Microsoft Exchange/OutLook and one of my personal accounts (using gmx.net). My gmail and iCloud and old work accounts do not cause Mail to freeze.

The other seemingly very relevant thing is that this did not happen after updating from Ventura 13.1.1 to 13.2 on my Apple Silicon mac with the exact same internet accounts set up! (indeed, my apple silicon MPB is new and was migrated from my intel MBP about 2 weeks ago using 13.1.1).

Hey again!

Do you have other mail accounts set up in Apple Mail? And if so, does it work normally with your road runner account disabled? I believe that’s Spectrum, and as for Cox, I don’t even think they provide email service anymore to new users.

I’ve seen this in the past, but rarely with a specific provider only, and only on a specific OS version. So that info may help.

If you need to, give Apple a call, (Or Road Runner for that matter):

Contact Apple for support and service - Apple Support

I prefer the Mail app over a website for sure, so would want this fixed as well, luckily for me I don’t use any of these email providers.

Hope you get it sorted out!

Hey there!

I understand. I didn’t mention removing the accounts though, perhaps disabling the problem accounts for the time being. Or using webmail, (Which I don’t like doing as well). From what I saw, if you have several Cox (Or rr accounts for that matter), it can be just one account causing the issue, so if you have multiple, perhaps finding the problem account, as I said before by enabling each one and testing afterwards.

I’m sure, as you hinted, it could be just a server-side issue that needs to be addressed by them, (Or not), but if you’re in a jam I’d give Apple and/or your email provider a call to let them know.

Hey Markus_Maximus! (Cool name by the way)!

In your case, if Mail can open even for a little bit, I’d select, on the top menu, Window > Connection Doctor.....if the option to enable logging is checked.......I would un-check it........if it’s been on for a long time, I’d click on “Show Logs”, in this window press Command i, you’ll see the size of the folder on the top right.....if it’s using a whole lot of storage, you can delete all the contents to free it up again, and it won’t happen again if disabled. Otherwise, if you don’t have a Cox or Road Runner account, check out some previous replies, regarding the V10 folder and permissions. Cheers.

Moving the V10 folder fixed everything after a restart, and Mail remade itself completely as far as I can see. I had tried many other tactics before, and only this worked immediately. The V10 folder seems to have rebuilt itself and all my mail accounts are up and working. so just start with the V10 solution and leave the rest. Thanks so much DiZoE!

I finally located the v10 folder and deleted it, that was yesterday, so far so good, thanks.

Same issues happened to me after Ventura 13.2 install. (MacBook Pro M1) I spent 6 hours on the phone with level 1 tech on two different days. The last one finally had me wipe my hard drive and reinstall as "new" with updates. Mail app work for several hours and then repeated the same issue. I have removed mail app many times now and tried all the "fixes". It still doesn't work. I had to install Outlook from Office 365 so I could function until there is a solution for this issue. I hope Apple is working on it now. I will be calling back in the next few days if they don't get this fixed.