HomeKit Home Invitation not delivered

When I invite another member of my family to my HomeKit Home, an invitation is issued but never received by the intended recipient. This has worked in the past, but not at present. The invitation remains in "pending" status indefinitely. The recipient's account is active and functional. For instance, it has access to family calendars and family iCloud, but the problem appears to be user (account) specific somehow. This problem was first seen with both iPhones (issuer and invitee) at IOS version 16.2. We have upgraded both iPhones to the latest IOS release (16.3), to no avail. We have called in to Apple Support, and they tried to help us, but they were not able to.


So it appears we have a family member who cannot receive HomeKit invitations even though that family member interacts perfectly normally with IOS messaging, calendars, iCloud, etc.


Any suggestions?

Posted on Jan 27, 2023 4:31 PM

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Posted on Apr 26, 2023 6:15 AM

Dealt with the exact same issue. My wife and I use 1Password and not Passwords and Keychain. I figured it was a long shot since there is no documentation from Apple to make sure this is enabled for HomeKit to work. Turned keychain on in iCloud settings on both phones and it worked immediately!

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23 replies

Jul 10, 2023 8:30 PM in response to kaweah

I've had success with the following:


  1. Remove user from homekit (even if invitation is pending).
  2. Reboot all hubs
  3. Reboot device sending invitation.
  4. Ensure new users device doesn't already have a home. If so remove it.
  5. Reboot users device.
  6. Resend invitation and then accept.


Select the hubs from the HomeKit owner’s iphone, in the settings, scroll all the way down to find reset/reboot. I know it's a lot of reboots but it works for me. Don’t forget to check your Hue hub too, from the owners iphone. I had to reconnect to it (Pressing top button on the Phillips Hue hub) without knowing it wasn't already connected.

Sep 27, 2023 7:54 AM in response to kaweah

This worked for us:


1. delete the invitation

2. delete the Home app on the recipient's device

3. re-send the invitation

4. re-download the Home app on the recipient's device

5. if the recipient has a "home" or "my home" device already set up in their Home app, and hopefully it's not needed, go to the 3 Dot Menu > home settings > remove home

6. force quit the recipient's Home app

7. open the recipient's Home app

8. the invitation appears

9. if that doesn't work: keep trying some combination of removing the invitation, force quitting their Home app, re-installing the Home app and it should work

10. yes it's a bug, but you can win this battle

Jan 30, 2023 9:11 AM in response to kaweah

Hello kaweah,


Please check out the information outlined in the following link to ensure the correct process is being used to invite someone to control your home, and that the requirements are met, so we can make sure there's not an issue there: Share control of your home


"If you can't share control of a home


  • If you can no longer connect to a home, or receive or accept a home invitation, learn what to do.
  • To invite people to control your home while you're away and edit permissions for them, you need to set up a home hub. If you don't have a home hub set up, you can only invite people when you're home and connected to your home Wi-Fi network. Matter-enabled accessories require a home hub, such as Apple TV 4K or HomePod mini.
  • If Home has been upgraded to the new Home architecture, you must set up a home hub to share control of your home.
  • You and the people you invite need the latest version of iOS, iPadOS, or macOS.
  • Make sure that you and the people you invite are signed in to iCloud on iPhone, iPad, or Mac. In iCloud settings, turn on Home.
  • Make sure that you and the people you invite haven't blocked each other's phone number or Apple ID. Learn how to manage blocked phone numbers, contacts, and emails on iPhone or iPad and how to manage blocked callers on Mac."


If you continue to experience an issue, please contact Apple Support for assistance. You may be able to reach Apple Support here: Contact Apple Support


Thank you.

Sep 20, 2023 2:39 AM in response to Brittany1416

Unfortunately this does not solve this issue. But the plot thickens:


Besides the fact that the iPhone with iOS 16.6 is not able to receive the invitation for Homekit, it is also not possible to add this AppleID as a new user to the AppleTV 4K. After adding this user and typing the matching code, the spinning wheel turns forever. Besides that, iMessages from this user to other members of the family are sent, but not received.

All family members can be added to my Home and AppleTV except for this one, there seems to be an issue with the iCloud at the side of Apple.


(and yes, this user is not blocked, 2FA is on, iOS 16.6)

Jan 19, 2024 4:54 PM in response to kaweah

So I’ve had some success.


myself, my wife and my daughter (all in the same family share)


three Meross devices


Apple TV 4K


everything worked fine for me. They never got the invites


added them to the Apple TV. Resent invites. Worked.


BUT


now all of the devices are “unresponsive” even for me


deleted them all from the home. Deleted them all from the Meross app. Nothing.


meanwhile, Alexa automatically adds them each time I delete and readd them to the Meross app.


sigh


Feb 11, 2023 5:27 AM in response to Brittany1416

Thanks, Brittany.


Unfortunately, this hasn't got me past the problem, so I'll call Apple Support again (we've called before, but Apple Support only gave us a similar list of steps that didn't help). Bear in mind that this one account that is not receiving notifications is perfectly functional as a family member on iCloud and Apple Music, interacts perfectly well on Messages, Notes, and Calendar, and otherwise has no incidents of failing to receive notifications. iOS versions have matched from the beginning. Upgrading (together) has not helped. This appears to be a HomeKit issue.


Thank you for your time and effort,

Kaweah

Jun 21, 2023 8:42 AM in response to kaweah

Same kind if issue invited my wife to join and no invitation appeared on her phone. Then I went into the home.app on her phone to see if our home showed up. No luck either. But when I went to resend the invite to her phone, my phone gave me a "Cannot Send Invitation: You can add people using an iCloud account email address with Home enabled." Her phones Home.app doesn't even have anything setup on it. Apple Home App is so totally broken. I have had nothing but issues with it, same goes with the HomePod. The quality of Apples software is going down hill, fix it already.

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HomeKit Home Invitation not delivered

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