I bought 2 of the Yubico 5ci keys and I cannot get them to work. I've tried multiple times as of 1/27/2023. My MacBook Pro M1 and iPhone 13 are both running the newest version of MacOS and iOS. I've rebooted both and tried multiple times hours apart. Could it be a server issue (if there's one involved)? Or is it all done in software on the device itself? Thanks in advanve.
iPhone 13
Ok, I finally got it to work and it was my mistake. After going back and forth with Apple Support (great experience btw!) I also tried using the keys with Google and it didn't work with their system either. Well, I thought, it must be a key problem, so I contacted Yubikey support and they sent a help email with some troubleshooting steps and during this process the documentation said to "touch the disk" on the key and my key doesn't have a disk to touch, instead the keys have two small metal pieces, one on each side of the key. I thought "Surely not", but touched both sides with my thumb and index finger and that was it. So simple, yet not very intuitive. Oh well, maybe this will help someone else out with the Yubikey 5Ci key. I'll be contacting Apple support again tomorrow to let them know of the solution. Thanks again for everyone's attempts at helping!
Will do, I'm on the phone with support now.
I spoke with Apple Support (1/29/2023) and they have escalated this to a higher level so I'm waiting to hear back.
Thanks for keeping us updated!
Unable to Get Security Keys to Work
