I believe my apple AirPods Pro 2nd generation are fake .

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Level 1

4 points

I believe my apple AirPods Pro 2nd generation are fake .

I believe my apple AirPods Pro 2nd generation are fake . I bought them from a in person Apple Store . There being connected as two different devices . Also they automatically disconnect and reconnect and they don’t appear as one of my devices but I can use the find my app perfectly fine .My 15 day return has passed can I still return and get my money back becuase why would a device that cost me 300 dollars have so many issues .

iPhone 11, iOS 16

Posted on Jan 28, 2023 6:12 PM

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Answer 1

Jan 28, 2023 6:50 PM in response to Johnathan Burger

Airpods will not show as one of your devices because they are headphones, not a Mac or iphone.

Airpods will automatically switch between 2 Apple devices signed into the same Apple ID, it is a feature of the Airpods:

Switch your AirPods to another device - Apple Support

Switch automatically

AirPods are connected to your iPhone and Apple Watch at the same time. Sound switches between them automatically.

To switch between devices automatically1 with your AirPods (2nd or 3rd generation), AirPods Pro (1st or 2nd generation), or AirPods Max:

Make sure that you have an iPhone, iPad, or iPod touch with the latest version of iOS or iPadOS, or a Mac with the latest version of macOS
Sign in with the same Apple ID using two-factor authentication

If you're signed in with the same Apple ID on your devices, your AirPods will switch automatically from listening to music on your iPad to answering a phone call on your iPhone, for example.

In some situations with macOS Big Sur or later, you'll see a notification about your AirPods on the screen of your Mac. Click Connect to confirm that you want your AirPods to switch to your Mac or stay with your Mac.

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Answer 2

Jan 28, 2023 7:06 PM in response to jefrey64

Basic troubleshooting is reset the Airpods and pair them again.

How to reset your AirPods and AirPods Pro - Apple Support

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Answer 3

jefrey64 Author

Level 1

4 points

Jan 28, 2023 6:21 PM in response to Johnathan Burger

But don’t you think a physical location a huge company shouldn’t sell products that are faulty also they where working perfectly fine until today . The only thing that I noticed was the two devices connected at one time . Shouldn’t there be some way a apple employee or someone or something that can help me to resolve these problem .

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Answer 4

Jan 28, 2023 6:24 PM in response to jefrey64

You are not addressing Apple, this is a user to user support forum.

You did not ask for help, you asked if you could return them for a refund.

I have no idea what issues you are experiencing, your post doesn't make any sense.

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Answer 5

jefrey64 Author

Level 1

4 points

Jan 28, 2023 6:54 PM in response to Johnathan Burger

The thing is I don’t have any other apple devices just my phone and that’s it that it can connect to and it’s disconnecting and reconnecting. I know apple has a feature that you can connect to multiple devices at once but i don’t have any other devices it can connect to near me at all .

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Answer 6

jefrey64 Author

Level 1

4 points

Jan 28, 2023 7:12 PM in response to Johnathan Burger

I’ve reset plently of time’s and that doesn’t seem to fix these issue in my next post it’s shows the two devices connected at once I can’t seem to fix the random disconnect and reconnecting to stop or being fixed .

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