HomePod Can’t Complete Your Request

Hello!


My OG HomePods have recently been updated to 16.3 and I’ve bumped into a problem.


When asking Siri to control any smart home item it responds “I’m sorry but I cannot complete your request at this time, try again in a little bit”. If I immediately try again it works.


I have two of the original HomePods and a bunch of minis. Only experiencing this with the originals. Have restored them as well with no success.

Posted on Jan 28, 2023 7:03 PM

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Posted on Feb 13, 2023 11:29 PM

I installed 16.3.2 in my iPhone , 3 Apple TVs, and updated 11 HomePods, 8 originals, about 9 hours ago. Had to reset two EVE LED strips. So far all the 60+ HomeKit devices are working. The majority of the devices are Lutron Caseta light switches and lamp modules.


Very happy to not have to speak double SIRI commands to operate the lights.


Hope this puts the “new architecture” install that I blindly did before Apple pulled that change back. Also glad I didn’t run out and buy 8 replacement large HomePods.


Would have been nice if Apple had been public about this bug. It would have saved hours of many original home pod owners experimenting with work arounds. I just don’t get why Apple is so tight lipped when regression bugs slip through into releases that effect the usability of their products.


A little empathy and honesty when there is a screw up that affects a group of customers. In this case it was early adopters of the 16.2 release that owned original HomePods.

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61 replies

Mar 6, 2023 6:03 AM in response to Junto26

Wonderful, at least your issues were solved. Yep, all of your suggestions were done step by step, including a replacement, no fix. It is interesting that my original HomePod, a standard size unit, is not affected, it works fine. I’ve been “working” with Apple, but for the first time since the first Apple product we bought (Apple lle), I am not optimistic…

Mar 9, 2023 9:47 AM in response to leygroup

I spent 1.5 hours on the phone on Monday with Apple Support, tried everything they requested (the third call in 30 days or so, the same steps) and after they consulted somebody, probably level 2 support, they gave up and sent me to the local Apple store for a replacement; this will be the second one. Tuesday: I spent one hour at the Apple store with a somewhat condescending Genius and his partner (who could not stop talking about Google products); the Genius actually restored the HomePod Mini, which I explained had been done several times while on the phone with Apple Support, then he sent me home with my HomePod Mini, after ordering a replacement. Interestingly this Apple store does not replace products with in-stock inventory, which is a lousy customer relations policy; I checked on-line, and they had inventory for sale. When I get the replacement, I will ensure that the automatic update in the Home app is off. Is anybody from Apple reading this???

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HomePod Can’t Complete Your Request

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