Mac book serial number is not recognized

dance193 Said:

"Mac book serial number is not recognized: I put the correct device serial number but it says it is invalid . I am trying to reset Mac to factory settings and I cannot do it. I cannot sign out too. Error 7005 is coming up"

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Troubleshooting a Device Type:



Verify Via the Serial Number:

See if this is a glitch in Apple's device database. Enter the Serial Number to verify the device at this link: Check Your Service and Support Coverage - Apple Support. If this Mac shows up as and iPhone, then you need to contact Apple Support to fix this glitch. Use this link for contacting them: Get Support

For Note:

Where to Obtain a Serial Number:

A. Original Packaging:

You'll find the Serial Number on the box that this device was packed in.

B. Purchase Invoice or Receipt:

You'll find the Serial Number printed on the invoice or receipt that cam with your device:

C. Use Your Account:

If associated to your App Account, click it:

1. Login: https://appleid.apple.com/
2. Click: on Devices
3. Click: Your MacBook Pro
4. View: the Serial Number

D. On the Device Itself:

Find the Serial Number in the macOS it iOS

• Serial Number of a Mac:

1. Go to: Apple menu
2. Select: About This Mac
3. View: Very-bottom line

• Serial Number of an iPhone:

1. Go to: Settings
2. Tap: About
3. View: second item-down
4. Enter: the Serial Number here: Check Your Service and Support Coverage - Apple Support