Good morning. I'm going to
hand over i12 under warranty
due to the marriage of the device.
Who knows, the decision to repair
or replace the device is decided
directly by Apple employees or do
consumers have a choice?
Just wondering if it's possible to
request a replacement phone in
exchange for a repair.
iPhone 12
Hello Katsuvd,
Thank you for using Apple Support Communities. Your limited 1-year warranty can provide you with information related to repairs. You can use the following link to gather your coverage details: Legal - Hardware Warranties - Apple
The warranty does state the following:
If during the Warranty Period you submit a claim to Apple or an AASP in accordance with this warranty, Apple will, at its option:
(i) repair the Apple Product using new or previously used Apple genuine parts that have been tested and passed Apple functional requirements,
(ii) replace the Apple Product with a replacement product of the same model (or with your consent a product that has the same or substantially similar features as the original product – e.g., a different model with the same features, or the same model in a different color) that is new or comprised of new and/or previously used Apple genuine parts and has been tested and passed Apple functional requirements, or
(iii) exchange the Apple Product for a refund of your purchase price.
It looks like a repair of the device will be the first thing that Apple will do. We hope this information is useful. Thank you for using Apple Support Communities.
Hello Katsuvd,
Thank you for using Apple Support Communities. Your limited 1-year warranty can provide you with information related to repairs. You can use the following link to gather your coverage details: Legal - Hardware Warranties - Apple
The warranty does state the following:
If during the Warranty Period you submit a claim to Apple or an AASP in accordance with this warranty, Apple will, at its option:
(i) repair the Apple Product using new or previously used Apple genuine parts that have been tested and passed Apple functional requirements,
(ii) replace the Apple Product with a replacement product of the same model (or with your consent a product that has the same or substantially similar features as the original product – e.g., a different model with the same features, or the same model in a different color) that is new or comprised of new and/or previously used Apple genuine parts and has been tested and passed Apple functional requirements, or
(iii) exchange the Apple Product for a refund of your purchase price.
It looks like a repair of the device will be the first thing that Apple will do. We hope this information is useful. Thank you for using Apple Support Communities.
Repair
